Job Location : Vicksburg,MS, USA
Essential Duties and Responsibilities
Include, but are not limited to:
* Greets, registers, and assigns rooms to hotel guests
* Verifies guest identification and establishes how the guest will pay for their accommodations
* Issues room keys and relays instructions to bellhops
* Keeps records of room availability and guests' accounts on computer
* Computes bills and collect payments
* Makes and confirm reservations
* Answers PBX calls and routes call to proper extension
* Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
* Advises housekeeping staff when rooms have been vacated and are ready for cleaning
* Contacts housekeeping or maintenance staff when guests report problems
* Performs simple bookkeeping activities, such as balancing cash accounts
* Records guest comments or complaints, referring guests to supervisor, if needed
* Assists guests as needed with purchase at the gift shop
* Keep the gift shop stocked with merchandise, as needed
* Performs other duties as assigned