Summary: The Inside Sales Representative (ISR) manages outbound phone calls and emails with existing and prospective customers to generate new sales opportunities. Uses a customer relationship application or database to record activities and research product information. This position reports to the Inside Sales Manager.ESSENTIAL DUTIES AND RESPONSIBILITIES:Develop meaningful relationships with customers to encourage trust and loyalty.
- Follow up on leads to further the sales process
- Meet sales goals set by leadership
- Generates all calls from assigned account list in a professional and business-like manner.
- Perform order entry, quote entry, and purchasing tasks accurately and efficiently.
- Identify customers' needs and sales opportunities, engaging in consultative selling to promote the organization's products and services.
- Effectively communicate with customers, outside sales, warehouse, accounting, and management to address inquiries, resolve issues, and provide necessary updates.
- Process credit memos to assigned customers for over-shipments, shortages, returned goods, approved price adjustments, vendor credits, defective or damaged goods.
- Research customer back-ordered merchandise upon request.
- Expedites merchandise shipments or cancels as directed.
- Process requests for copies of invoices, credit memos, catalog pages, supplies, price lists, bills of lading, etc. for assigned customers.
- Handles inquiries regarding delivery.
- Notifies customers of delays in shipment, changes in delivery schedules, and/or abnormal shipment sizes.
- Respond to potential customers' questions and inquiries promptly, providing relevant information via email or other communication channels.
- Maintain a comprehensive knowledge of the organization's product and service offerings, ensuring accurate and up-to-date information is provided to customers.
- Explain and demonstrate product and service features to customers, highlighting their value and benefits.
- Stay informed about competing products and services, identifying opportunities to position the organization's offerings effectively.
- Upsell products and services to customers, maximizing sales opportunities and revenue generation.
- Other duties as assigned.
QUALIFICATION REQUIREMENTS:
- High school diploma or general education degree (GED); or one to three years related experience. and/or training; or equivalent combination of education and experience.
- Proven Success in Customer Service/Customer Facing environments.
- Strong working knowledge of Microsoft Office products including Word, Excel, PowerPoint, and Outlook.
OTHER SKILLS and ABILITIES:
- Exceptional communication and interpersonal skills, written and verbal communication.
- Superior time-management and organization skills.
- Ability to establish good organizational and multitasking skills with a strong attention to detail.
- Professional appearance and demeanor
- Team player.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.