Senior Leader, Customer Solutions, AWS Strategic Accounts
Job ID: 2740690 | Amazon Web Services, Inc.
AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating their innovation and transformation journey. The successful candidate will build and develop a team that works with our advanced cloud adoption customers to help them design and execute strategic migrations to the AWS cloud and build modern, cloud-native solutions, leveraging AWS Services including analytics, AI/ML, and Kubernetes.
As a CSM, you will work backwards from customer objectives, utilize AWS best practices, and design and execute an end-to-end frictionless cloud adoption experience. You will earn trust across the customer's organization, identify strategic opportunities, establish roadmaps and actionable program plans, and drive execution excellence for the end-to-end customer cloud journey.
Key Job Responsibilities
Hire, onboard, train, and develop new Customer Solutions Managers.Orchestrate a near, mid, and long-term vision and strategy for the overall customer's cloud transformation.Demonstrate excellent customer engagement skills and develop long-term relationships.Maintain a broad and in-depth knowledge of existing and developing technologies related to cloud computing.Accelerate customer adoption through education and enablement.Collaborate with customers to identify and prioritize high business impact use cases for AWS service adoption.Develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans.Manage time efficiently and align required Customer, AWS, and Partner teams.Be a thought leader across Amazon organizations.BASIC QUALIFICATIONS
10+ years of experience leading large-scale, technical or engineering programs.2+ years of experience in a customer-facing role.Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.Direct experience implementing cloud services including migrations and modernization projects.PREFERRED QUALIFICATIONS
10+ years of experience leading large-scale, technical or engineering programs.2+ years of experience in a customer-facing role.Ability to travel up to 30% as needed.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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