SummaryThe LPN Intake coordinator receives and analyzes incoming referral and order calls.Responsibilities
- Answers phones and appropriately triages phone calls to Intake Team.
- Effectively communicates patient/referral information to appropriate Intake staff and branches.
- Obtains demographic and clinical information from clients, physician's office and other referral sources to compile referrals.
- Coordinates communication of referral information with Intake Specialist RN.
- Maintains a call log for all incoming calls.
- Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
- Verifies new referring physician licenses on referrals taken in department.
- Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
- Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate. Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
- Educates prospective patients, families, physicians, and hospitals regarding home health services available.
- Serves as a liaison between clinical and marketing staff.
- Attends and participates in annual in-service training programs.
- Manages patient ping feed throughout the day, in applicable markets.
- Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.
- Any other duties as assigned.
Education And ExperienceLicense Requirements
- Current LPN licensure in state of practice.
- Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation.
- CPR Certification required.
- Minimum of one (1) year experience in medical office procedures/intake.