Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest in 2018, 2019, 2020, 2021 AND 2022 and Modern Healthcare's Family Friendliest Employer in 2020! Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times! Your employer paid benefits include:
- Medical, Dental, Prescription, and Vision for employee and all legal dependents.
- 401(k) plan with 5% employer match after 1 year of employment.
- Employer paid life insurance.
- Short and long term disability.
- Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available. QUALIFICATIONS: High School diploma or GED required. Bachelor's degree in business, healthcare or finance preferred. Two (2) years' experience required in a leadership/supervisory role with direct day-to-day oversight responsibilities, preferably in a health care setting. Demonstrated past experience in a front office setting required. Familiarity with insurance, referral process, HI, and billing in a front office context preferred. Demonstrated proficiency with Microsoft Suite (Word, Excel, and PowerPoint) and prior experience utilizing electronic medical records and practice management systems. A thorough understanding of the Federal Privacy Act and patient confidentiality (HIPAA).ADA ESSENTIAL FUNCTIONS:
- Hearing: within normal limits with or without use of corrective hearing devices.
- Vision: adequate to read 12-point type with or without use of corrective lenses.
- Must be able to verbally interact with staff, clients and public.
- Manual dexterity of hands/fingers for writing, computer input.
- Able to lift up to 40 lbs.
- Standing 25% of the day
- Walking25% of the day
- Pushing up to 30 lbs.
- Pulling up to 20 lbs.
- Sitting 25% to 75% of the day.
RESPONSIBILITIES:
- Maintains a positive peer relationship and performs as a team player.
- Plans and prioritizes to maintain a time and attendance record which complies with company policy.
- Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
- Works independently in a very detail-oriented manner and meet deadlines.
- Employee reports to work in a timely manner.
- Employee completes work assignments in a timely manner and ensures supervised departments are adequately staffed as needed.
- Employee appropriately utilizes Novatime Time and Attendance and schedules absences in advance when possible.
- Manages all aspects of front desk operations.
- Ensures all staff are properly trained on Nextgen, Phreesia, insurance, sliding fee, Airslate etc.
- Conduct regular team meetings to discuss updates, address concerns, and foster a collaborative work environment.
- Provide ongoing guidance, training, and support- Steps in and assists on the floor if needed.
- Manage and coordinate front office schedule- ensure all front desks are properly staffed-chiro, optical, walk-in, and main lobby.
- Available to fill-in on Saturdays for Walk-in Clinic as MOD.
- Maintains a high level of patient satisfaction by addressing concerns, resolving issues, and continuously improving service delivery.
- Monitors and manages team's timecards.
- Collaborate with the revenue manager to facilitate a seamless workflow in the collection and billing processes, ensuring accuracy, efficiency, and adherence to established procedures.
- Responsible for the supervision of daily operations of the FI department including employee scheduling, evaluations and general staff operations.
- Complete annual performance reviews in a timely manner.
- Ensures each patient is greeted professionally at each encounter
- Ensures appropriate and updated demographic and insurance information is obtained at each encounter
- Processes patient payments and prepares receipts and deposit balances for revenue.
- Available to complete open and closing duties.
In coordination with New Patient/Sliding Fee Coordinator:
- Provide thorough pre- and post-visit planning for new patients ensuring paperwork is completed, ROI obtained and records received prior to first visit
- Ensure payment eligibility/insurance coverage is determined prior to first visit
- Ensure new patients are introduced to the many services offered at Marimn
- Ensure patients provide the necessary documentation for sliding fee criteria.
- Ensures patient complaints/concerns are investigated, analyzed and resolved- works closely with the Patient Experience Manager.
- Ensures collaboration between departments to create positive patient experiences
- Ensures referrals are completed in a timely manner and provides support to referrals team on prior authorizations.
- Ensures HI is completing record requests/scans in a timely manner
- Ability to effectively interact with providers, directors, managers and supervisors.
- Verbal, non-verbal and written communication is professional and appropriate.
- Maintains positive public relations.
- Utilizes a professional tone and syntax on the telephone and in person.
- Maintains a high level of confidentiality.
- Performs other duties that may be necessary in the best interest of the organization.