Job Location : Augusta,GA, USA
RESPONSIBLE FOR:
Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.
MINIMUM EDUCATION REQUIRED:
High School Diploma or GED required.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in a customer service environment required.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None
ADDITIONAL QUALIFICATIONS:
Typing 35 WPM required.
Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is preferred.