Job Location : Tuscaloosa,AL, USA
Summary The primary purpose of this position is to serve as an Emergency Communications Center Dispatcher to operate the Emergency Communications Center (ECC), a centralized 24 hours, 7 days a week, 365 days a year emergency communications control center responsible for receiving initial incident notification. Click on Learn more about this agency button below to view Eligibilities being considered and other IMPORTANT information. Responsibilities Monitors, operates and receives information over Public Safety Answering Point (PSAP) communications equipment via a variety of emergency 9-1-1 reporting systems and other emergency reporting phones. Monitors and operates installation-wide central alarms system receiving equipment (fire, security, video, and other systems or devices) critical to personnel health, safety and resource protection requirements. Prepares and maintains official records and other documents relating to ECC operations. Operates, tests and conducts operator-level troubleshooting of equipment/devices, such as computers, radios, telephones, voice recorders, printers, facsimile systems. Provides first responder alerting for emergency and non-emergency services, support services to the incident commander(s). Requirements Conditions of Employment Qualifications In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Clerical and Administrative Support Positions for Dispatching Series, 2151. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-05, or equivalent in other pay systems. Examples of specialized experience includes knowledge and application of an extensive body of vehicle dispatching procedures, resources and capabilities, as well as detailed geographic knowledge of the jurisdiction served to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems. The Emergency Communications Center Dispatchers employs a comprehensive body of operational knowledge of the communications equipment, alarm equipment and systems, radio usage and procedures, and the Public Safety Answering Point (PSAP) communications equipment. The work also requires knowledge of standard fire protection and prevention policies, procedures, techniques and practices relative to various types of emergencies including hazardous material situations and medical emergencies. Emergency Communication Dispatchers must be highly knowledgeable of all applicable standards, checklists and computer plotting programs in order to allow for effective and efficient operations. Additionally, they may have knowledge of the Emergency Medical Dispatch (EMD) system based on local requirements. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 level is required to meet the time-in-grade requirements for the GS-06 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of DOD, Air Force safety, security policies, procedures and practices; such as law enforcement, Health Information Protection Act, Privacy Act and other controlled information. 2. Skill in basic computer operations to input, change, retrieve and track information. This includes word processing, common office software programs. A qualified typist is not required, but proficient typing skill preferred. 3. Ability to work independently, prioritize and organize work without direct supervision and effectively coordinate across functional areas. 4. Ability to operate, test and conduct operator-level troubleshooting of equipment/devices, such as computers, landmobile radios, multiline telephones, voice recorders, printers, facsimile systems. A qualified technician is not required. 5. Ability to learn to monitor, operate and receive information over 9-1-1 Public Safety Answering Point (PSAP) communications equipment and installation-wide central alarms system receiving equipment (fire, security, video and other systems or devices) 6. Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. 120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants, if determined well qualified and selected, will be placed at the at the full performance level. You must include the applicable completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download a copy of the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your claimed preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. Direct Deposit: All federal employees are required to have direct deposit. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. 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