About the Team
The Fraud team is looking for a Strategy & Operations Associate Manager to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants, and become a point person for understanding user behavior that suggests fraud. You'll investigate cases of fraud and brainstorm and implement solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.
About the Role
Our best Associate Managers are data-driven, truth-seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…
You're excited about this opportunity because you will…
- Establish and refine DoorDash's strategic approach to payment fraud - work on the operations, engineering, and analytics needed to protect DoorDash's audiences from bad actors
- Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
- Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
- Improve through experimentation – use data-driven decision-making to run tests in order to reduce fraud while accelerating growth
We're excited about you because…
- 4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
- Experience leading large projects, hitting goals, and succeeding in a team environment
- Strong communicator, both written and verbal
- Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)
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