Job Type Full-time Description Job Title:.................General Manager Department:............Dealership Supervisor:.............Owners Summary Description Join New England Motorcycle Group! We are currently seeking a highly motivated and experienced General Manager to oversee our motorcycle dealership. As the General Manager, you will be responsible for the day-to-day operations of the dealership, ensuring that our customers have the best experience possible while purchasing and servicing their motorcycles. The ideal candidate is responsible for maximizing return on investment, profit and loss, daily operation, planning, development, and implementation of marketing plans for both short-term and long-term growth. This role also has direct responsibility for managing and controlling company assets, as well as managing and developing employees for future growth. Our Big Moose Team is established with a fully staffed management team as pillars to your success within ownership of the company operations. Joining the New England Motorcycle Group network allows for the exchange of knowledge and resources between our varied New England locations. Commitments:
- Passion: Has enthusiasm and excitement for motorcycling.
- Respect: Understands that no individual is more important than anyone else, and no individual's time is more valuable. Have empathy and listen to others as everyone is important.
- Integrity: Is honest and fair in everything we do. does the right thing, not the convenient thing.
- Dedication: Works hard and with purpose with energetic effort. Finds a way to get the job done without excuses.
- Enjoyment: Makes a positive difference in the NEMG culture by having a good time in having fun at work, playing and including our riders.
Key Result Areas
- Management
- Human Resources
- Financial
- Customer Service
Major Duties and Responsibilities 1) Management
- Provides direction and coordination for all areas of dealership operation.
- Establishes and communicates operating policies and procedures for dealership.
- Balances the demands of employees, suppliers, customers, owners, operations manager and community.
- Ensures departments maintain budgeted revenue and expense objectives.
- Maintains records, controls and requests reports from subordinates to evaluate dealership performance.
- Holds department managers accountable for established monthly and annual objectives and financial goals.
- Collaborating with Owners approves all major departmental expenditures.
- In collaboration with the Owners, makes recommendations/changes to the operating plan and related budgets.
2) Human Resources
- Organize, recruitment and placement of required staff
3) Financial
- Ensure inventory levels, shrinkage and stock accuracy are managed per targets set.
4) Customer Service
- Greets customers in a courteous and friendly manner.
- Handles customer complaints reasonably, showing empathy and a positive attitude.
Supervisory Responsibilities
- Sets policies, procedures and processes for dealership.
- Coaches, counsels and evaluates direct reports.
- Manages recruitment, interviewing, hiring and termination of staff.
- Conducts performance reviews on a regular basis for direct reports.
- Sets and/or approves compensation plans for dealership employees.
- Provides appropriate training for management team to have the skills to do their job.
- Holds management accountable for leading their people.
- Delegate's responsibility to managers as needed.
- Manages conflicts between departments and individuals within the dealership.
Commitments
- Models superior customer service behavior by demonstrating positive relationships with customers and employees.
- Is honest and fair in all business dealings.
- Treats all employees and customers fairly, courteously, and with dignity.
- Sets the tone for working relationships within the dealership.
Requirements Qualifications & Job Requirements
- Seven years or more of progressive management experience.
- Demonstrated ability to manage all financial and management aspects of a business.
- Demonstrated ability to hire, manage, and retain quality employees.
- Preferred knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership.
Physical Demands
- The noise level in the work environment is occasionally loud.
Working Conditions
- Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasional exposure to exhaust fumes or other airborne particles.