Captions is the leading video AI company, building the future of video creation. Over 10 million creators and businesses have used Captions to create videos for social media, marketing, sales, and more. We're on a mission to serve the next billion. We are a rapidly growing team of ambitious, experienced, and devoted engineers, researchers, designers, marketers, and operators based in NYC. You'll join an early team and have an outsized impact on the product and the company's culture. We're very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures (Series C lead), Kleiner Perkins (Series B lead), Sequoia Capital (Series A and Seed co-lead), Andreessen Horowitz (Series A and Seed co-lead), Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more. Check out our latest financing milestone and some other coverage: The Information: 50 Most Promising Startups Fast Company: Next Big Things in Tech The New York Times: When A.I. Bridged a Language Gap, They Fell in Love Business Insider: 34 most promising AI startups Time: The Best Inventions of 2024 ** Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square) ** About the Role: We're hiring a Community Manager to grow, nurture, and empower our community, both online and offline. You will define and execute our approach to community and events, thinking long-term, and leaning into our strengths: a beloved brand with users around the world. In your work, you'll cultivate a community of passionate power users who advocate for us and help recruit new users, collaborating with them to shape the product roadmap. Key Responsibilities:
- Define and execute our community strategy, investing in programs to nurture and empower our user base. Establish and monitor goals to track the success of our community initiatives, providing regular reporting and action plans.
- Form deep relationships with community members, learning user stories, and identifying users for case studies, press opportunities, social highlights, and events. Identify power users and uncover ways to activate them, helping us recruit new users.
- Establish and execute our plan for events, mapping out an annual calendar that includes virtual webinars, community meetups, hackathons, and even large-scale conferences, making sure every detail is accounted for. Expand how users are involved over time, mapping out a path towards user-hosted events.
- Manage and moderate all community platforms, ranging from internal forums like Discord, external forums like Reddit and Quora, and ad comments and review sites, making sure we're part of every Captions-related conversation happening online. Be creative in your approach, considering how we can be part of every video generation and editing conversation happening online.
- Collect and synthesize feedback from users, whether through scheduled conversations, forum feedback, or questions dropped into ad comments, and share out learnings weekly to relevant teams, like Product, to inform product improvements.
Requirements:
- 5+ years of experience in community management or events, with a proven track record of growing active, thriving communities and organizing virtual and in-person events.
- You're equally comfortable planning long-term and switching into execution mode to get things done. You know how to measure impact for the community initiatives you're leading, and course correcting as needed.
- Communication is your strong suit. You're a strong writer, and a confident public speaker. You navigate language barriers with ease.
- You're incredibly organized, able to manage multiple projects without letting anything slip through the cracks, and possess a keen eye for detail.
Benefits:
- Comprehensive medical, dental, and vision plans
- 401K with employer match
- Commuter Benefits
- Catered lunch multiple days per week
- Dinner stipend every night if you're working late and want a bite!
- Doordash DashPass subscription
- Health & Wellness Perks (Talkspace, Kindbody, One Medical subscription, HealthAdvocate, Teladoc)
- Multiple team offsites per year with team events every month
- Generous PTO policy and flexible WFH days
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note benefits apply to full time employees only.