Job DetailsLevel Entry Job Location Sejal LLC dba Holiday Inn Express & Suites - Duncan, OK Position Type Full-Time/Part-Time Education Level High School Travel Percentage None Job Shift Days/ Evenings / Weekends / Holidays Job Category Hospitality - Hotel DescriptionLaundry Attendant At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile Department: HousekeepingJob Summary Responsible for overall operation of the laundry facility and to ensure full stock of clean linens and terry to meet supply and demand of hotel's daily operations. REPORTS TO: Director of HousekeepingTeam Member Handbook: All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm's Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook. WORK ENVIRONMENT On-site laundry facility. Position involves working: • Under variable noise levels. • Around heated and high-pressure equipment. • Around chemicals. • Around biohazards. KEY RELATIONSHIPSINTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management. EXTERNAL: Hotel guests and visitors. ESSENTIAL JOB FUNCTIONSDesirable: • Maintain complete knowledge of and comply with all brand, hotel, and departmental policies, service procedures, & standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Promote positive guest relations at all times smiling, acknowledging and greeting each guest in passing in all public areas. • Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately. • Maintain stock for front desk staff for evening guests. • Receive dirty linen from housekeepers, separating stained terry and linens from regular loads, treating per brand standard guidelines. • Wash and dry all linens, terry, and bedding per proper guidelines to avoid damage to materials. • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas. • Maintain stock of all cleaning and washing chemicals for housekeeping and laundry. • Collect dry clean linen and terry delivering to each laundry storage room. • Meet with supervisor to review daily assignments and priorities. • Use correct cleaning chemicals for designated surfaces and materials, according to OSHA and MSDS guidelines and hotel requirements. • Remove trash, debris, and cobwebs from laundry areas and any other area designated by the supervisor. • Remove dust, dirt, marks, and fingerprints from laundry entrance doors(s) and windows, ice machines and vending machines, guest laundry, employee restroom, etc. where applicable. • Maintain cleaning, dusting, vacuuming, mopping, etc. in all other areas as directed by supervisor including but not limited to public restrooms, upstairs laundry storage, guest laundry, etc. • Empty vacuum bag/canister and wipe vacuum clean. • Report any damages or maintenance problems to the supervisor. • Turn over any lost and found items from guestroom laundry to the supervisor. • Be available to work a flexible schedule and assist other staff as needed. • Other duties as assigned by supervisor or management. SAFETY STATEMENT As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties. QualificationsQUALIFICATIONSEssential: • Satisfactorily communicate with guests, management, and co-workers to their understanding. • Ability to:
- Perform job functions with attention to detail, speed, and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest's service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
Desirable: • High school graduate. • Fluent in English. • Previous training in guest relations. • Previous experience in hospitality industry or commercial laundry. • Knowledge of proper chemical handling. PHYSICAL ABILITIESEssential: • Ability to exert physical effort in transporting 5 to 50 pounds. • Ability to endure various physical movements through the work areas. • Ability to reach 6 inches / 6+ feet and overhead. • Ability to remain in a stationary position for 30 minutes to several hours throughout the work shift. • Ability to bend at the waist. • Ability to stand for longs periods of time.