Overview:
Organize the Team Member Services office to implement team member benefits and dependent pass privileges, time cards, name tags and the Team Member Ski Voucher Benefit. Work on a variety of tasks and projects as directed. Serve as a back-up resource to Human Resources for general office coverage. Must be reliable, and able to interact with guests in a friendly manner. As a customer focused organization, a crucial part of each employees job is to get and keep guests.
Responsibilities:
- Greet team members and administer the team member Season Pass, time cards, name tags, and the team member ski voucher/pass benefit.
- Ensure all forms are complete, work with Point of Sale system, collect money and prepare cash out daily.
- Organize and maintain process of passes and nametags.
- Communicate with HR regarding team member pass and dependent issues.
- Enter team member information in the RTP system, print pass media as necessary.
- Responsible for all team member and dependents signing Release and Waivers prior to fulfilling passes.
- Input team member information in system, create reports as needed.
- Communicate with managers when forms are needed or incomplete.
- Archive/file HR forms as directed.
- Maintain coverage in the Human Resource Office as needed, greeting team members and guests, answering phones, other duties as required.
- Ability to handle confidential information and maintain confidentiality.
- Consistently provide good guest service as set by Human Resources Standards.
- Assist with HR projects such as: data entry, surveys, spreadsheets, Team Member Newsletter, employee photos, onboarding and separation forms, and assisting with team member functions.
- Contribute to team effort by participating in Job Sharing.
- Work closely with the HR Supervisor while coordinating onboarding and season pass fulfillment and a variety of office duties.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong Microsoft office skills required.
Handles sensitive and confidential information. Must be willing to work holidays and weekends as required.