JOIN TEAM TRILOGY:SummarySupports the day-to-day functions of the Legacy Lane with passion for providing care and education of dementia while adhering to current federal, state and local standards, guidelines and regulations that govern long-term care facilities.Duties and Responsibilities1. Coordinates, with the direction of the Executive Director, the leadership team, responsibility and accountability of general daily operations of the Legacy Lane programs of the health campus2. Manages all aspects, including monthly team education, of the Best Friends Forever (BFF) Program3. Ensures Daily Rhythms activity programming is occurring per company standards4. Maintains Department Leader Rounding binder and partners with Executive Director to ensure follow-up5. Assists with maintaining appropriate resident population as outlined in the company's memory care movein/move out criteria6. When possible, participates in all memory care Resident First Meetings/Service Plans and assists toguide resident family members through the campus' care continuum7. Develops and maintains relationships with resident family members to ensure excellent customer service8. Provides and reviews Family Orientation Guide with new family members9. Maintains open communication with campus staffing coordinator to ensure consistent dementia staffing and support on the Legacy10. Interviews potential Legacy team members to ensure candidates possess basic skills needed to work withresidents with dementia11. Maintains a dementia-safe environment through daily resident room and Lane rounds, management of noiseand other environmental stimuli throughout the Lane12. Oversees and regularly assists with meal service adhering to the company's Family Style Dining Standards13. Leads efforts to educate campus staff and the community in dementia-related topics and acts as a campus Dementia Champion 14. Partners with marketing to ensure First Impression Standards are in place and ensures tour readiness on theLane.WHAT WE'RE LOOKING FOR:Knowledge of:
- Operational services terminology, principles and practices of dementia care
- Person-centered care philosophies and principles
- Medicare and Medicaid guidelines
- Health care principles, practices, regulations, concepts and procedures as applied to the care of patients in a skilled or assisted living facility
- Compliance with external regulatory agencies and organizations for all areas of responsibility
Skills in:
- Ongoing development of a servant leadership culture that strives to achieve the highest ethical standards
- Organizing multiple tasks simultaneously and adhering to goals and/or deadlines
- Organization with strong attention to detail
- Validation approach in communicating with those living with a dementia diagnosis
- Creative and holistic approaches to the care of behavioral complexities of those living with dementia
- Effective group activity facilitationAssists with assessing resident psychosocial needs and developing plan of care based on those needs
Ability to:
- Communicate effectively, both orally and in writing and identify and recommend solutions to problems
- Operate standard office equipment and use required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases
- Maintain confidentiality and professional discretion
- Deal tactfully with personnel, campus department leaders, residents, family members, visitors, government agencies/personnel, vendors, and the general public
- Effectively present information and respond to questions from groups of managers, and customers
- Review and analyze report information, while using critical thinking skills to evaluate data for regulatory and standards of compliance
- Organize, prioritize and track multiple tasks with strong attention to efficiency and detail
- Work independently, as well as collaboratively, within a team environment
- Provide a high level of customer service in a calm and professional manner
- Previous work with dementia care preferred
- Previous Activities experience or C.N.A or QMA/KMA/Med Tech certification or LPN/RN license in state where you are working
WHERE YOU'LL WORK : Location:US-MI-HudsonvilleGET IN TOUCH:Kristen (616) ###-####LIFE AT TRILOGY:Careers close to home and your heart Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. APPLY NOW:As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.