About EllucianEllucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.Values Rooted in PurposeWe embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education. About the OpportunityEllucian is currently looking to add a Senior Banner ERP Consultant to our team. As a professional services team member, you will be instrumental in consulting with our customers and delivering value add services that provide the quickest path to institutional success.Our customers, colleges and universities, are on a journey to create modern, tech-driven campuses focused on student success. In this exciting role, you'll be a trusted partner, guiding institutions through their IT business office transformation. You'll help them leverage SaaS solutions to streamline operations, boost efficiency, and ensure seamless adoption for a smooth transition.***This position is remote with 75% travel to a customer site in the US Southeast.Where you will make an impact
- Communicates effectively and credibly with technical as well as functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
- Ability to lead and drive momentum for technical and functional staff, including those responsible for the execution of day-to-day operations through to those at the managerial and executive levels.
- Strategic Planning and Design expertise. Understanding client business outcomes and objectives: Analyzing business requirements and aligning them with Ellucian SaaS technology solutions.
- Serve as the primary contact regarding technical items within a project, liaising with other members of a virtual team where applicable.
- Staying up to date with technological advancements within the Ellucian and Banner SaaS Ecosystems. Recommending and implementing system upgrades and improvements: Proactively optimizing systems to improve performance, security, and scalability.
- Ability to manage client expectations, ensure completion of engagements within an agreed-upon timeframe, and resolve client issues relating to the implementation of Ellucian's solutions.
- Consistently exceed expectations and responds promptly and professionally to client requests, seeking guidance as appropriate.
- Leverages knowledge and prior experience to develop, present, and defend rational conclusions, recommendations, and implementation strategies.
- Anticipates and resolves software problems and solves difficult challenges with only occasional need for assistance from others.
- Tracks formal questions and answers regarding requirements, business process, and desired outcomes.
- Coordinate remote technical activities taking place and ensure all responsible parties are properly informed. This includes working with the Ellucian Cloud Services team, remote DBAs, and other technical teams.
- Communicates effectively internally through written reports, regular meetings and teleconferences, keeping management and coworkers apprised of software and customer issues that impact the successful and smooth deployment of Ellucian solutions.
- Assist in the development of back-up and recovery concepts/plan.
- Assist client Infrastructure Team on hardware, software management, and environment management.
- Assist client Infrastructure Team to provide appropriate (and secure) server/application access instructions for all consultants. Maintain this over time as new servers/products are implemented.
- Facilitate the work of and provide support to the Integration Engineers, Data Migration Leads, and Data Migration consultants.
- Travels to customer sites to deliver services.
What you will bring
- Strong experience with implementing large ERP systems.
- Experience with Ellucian Banner is preferred, including Ethos and Self-Service technologies.
- Experience with Oracle databases in a Windows and/or Linux environment.
- Experience with Cloud computing technologies.
- Experience Architecting and deploying highly scalable applications on AWS.
- 3+ years of IT technical management experience.
- Strong project management, organizational, and client facing skills.
- Ability to manage multiple projects and work independently.
- Demonstrated aptitude for logical application of problem-solving techniques.
- Ability to deconstruct complex technical issues to identify root cause issues.
- Strong written and verbal communication skills.
- Effective technical writing skills.
- Strong presentation skills.
- Passion for technology and software is a must.
- This position is remote with 75% travel to a customer site in the US Southeast.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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