Hotel Front Desk Attendant
: Job Details :

DescriptionWe're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs•Connect with the housekeeping department to ensure guest accommodations are ready•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information•Field customer complaints when necessary•General bookkeeping: ensure all hotel guest account information is accurate and up-to-dateQualifications•Has previous experience or working knowledge of Microsoft Office and reservation management systems•High school diploma, GED, or equivalent•Has experience answering telephone calls and troubleshooting stressful situations•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills•1+ year of hotel industry experience or related job preferred