Job Type Part-timeDescriptionJOB SUMMARY: Coordinate the operations of the Entrance Gate, the Visitor's Center, including guest service, ticket sales, and cash handling as well as Special Events and Educational Programs.ESSENTIAL DUTIES:
- To provide excellent customer service to Bok Tower Gardens daily visitors upon entry and exit at the Main Gate, and during their visit to the Gardens, Visitor Center and Information Desk.
- To assist the Visitor Engagement department with event and administrative support; manage and run reports for the department.
- To ensure daily visitors and groups are greeted, oriented and provided assistance needed, and to attend to and resolve questions, comments, issues and concerns in an exemplary professional and personal manner.
- To respond to visitor/staff emergencies following proper emergency procedures.
- To assist with programming that fosters appreciation, builds knowledge, and cultivates a connection to Bok Tower Gardens' mission.
- To handle all transactional activities for visitors using the Gardens membership, admission and ticketing software, Altru
- To provide wedding and rental clients familiarization/site tours.
- To work positively with, coordinate and train Information Desk volunteers, as well as, all BTG volunteers, as needed.
- Serve as Supervisor on Duty for Special Events as needed; clear the Gardens of visitors after operating hours have ended.
- To promote all aspects of Bok Tower Gardens including (but not limited to) special events, weddings and rentals, Pinewood tours, the Program & Event offerings, art sales, Caf, Gift shop and membership.
- Assist with monthly reporting for Visitor Services and Education Department or as needed
- Perform other duties as assigned by Supervisor or Director.
KNOWLEDGE, SKILLS AND ABILITIES:
- Excellent customer service and people skills
- Event and talent management
- Dependable and trustworthy
- Organized and detail oriented
- Strong interpersonal, problem solving, and communication (written and verbal) skills
- Ability to work independently as well as part of a team effectively
- Ability to interact and work harmoniously with a diverse paid and non-paid staff
- Ability to accurately handle large amounts of money
- Intermediate to advance level software proficiency in Microsoft Word, Excel, Outlook and Internet required, plus;
- Thorough knowledge of modern office practices and procedures and the use of office machinery and equipment required, plus;
- Ability to manage multiple tasks, with excellent organizational and follow-up skills;
- Professional manner and appearance;
- Ability to work with minimal instruction or supervision
RequirementsEDUCATION AND TRAINING:
- High School diploma or equivalent preferred, plus;
- Previous guest experience and customer service experience dealing with a high volume of visitor/public contact; excellent human relations skills to deal effectively with visitors/public in person or on the telephone preferred, plus;
- Previous cashier experience preferred
- Experience coordinating small to mid-size events
WORKING CONDITIONS:
- Continuous communication with staff, volunteers, visitors, and management
- Occasional after hours or evening work may be required to provide staff support for special events
- Weekend and holiday work required
- Occasional bending, stooping, reaching, crouching or light lifting (up to 30 lbs)
- Prolonged periods of time standing or sitting