Job Location : Springfield,IL, USA
Customer Care Manager / Scheduler - Work at Millbrooke Inc dba BrightStar Care Springfield/Decatur, Bloomington & Peoria Millbrooke Inc dba BrightStar Care Springfield/Decatur, Bloomington & Peoria is seeking a professional, compassionate and reliable individual to coordinate care for our clients and the facilities we support. If you are client focused with the sincere desire to motivate our team to provide exceptional in-home care resulting in healthy, satisfied clients, then we want you on our team! The right candidate must be energetic and able to stay positive in stressful situations. You must be able to multitask in a fast-paced environment. You must be a problem solver that can think outside the box and implement solutions quickly. Providing superior customer service, handling phone calls, and responding to all necessary requests by clients, staff members, and all other individuals needing assistance Managing client and family concerns as well as caregiver concerns and navigating challenging situations. Ensure schedule is completed in such a way as to retain all clients and to keep the schedule current and up to date Match caregivers with client needs/preferences Ensure services provided exceed client's expectations Data entry and other clerical duties as needed Qualifications Include Must have caregiving experience with a home care agency of at least one year or CNA certification Minimum 1-year scheduling experience preferred Must be able to maintain a positive attitude even when things get hectic Excellent verbal and listening skills Able to use or learn scheduling software Experience with Microsoft Word, Excel and other software applications Organized and detail oriented Ability to adapt to changing work priorities and meet deadlines and schedules Able to follow instructions and work with little or no supervision Able to pass all pre-employment background screen REQUIREMENTS Required education: o High school or equivalent Required license or certification * CNA certification Job Type: Full-time Driver's License Preferred experience: Customer Service: 1 year Scheduling: 1 year Home care: 1 years #IND123