Hospital Liaison Job Title: Hospital Liaison Location: Emerald Care Center Southwest; 5600 S Walker Ave, Oklahoma City, OK 73109, USADepartment: HR Reports to: Administrator Position Type: Full-Time Job Summary: The Hospital Liaison serves as a critical link between our long-term skilled nursing facility and hospitals, ensuring seamless transitions for patients from acute care to skilled nursing care. This role is responsible for facilitating communication, coordinating care, and addressing any concerns or needs that arise during the transfer process. Work Environment: Office setting and hospital setting with travel between the two. Responsibilities:
- Patient Transition Management: Coordinate with hospital discharge planners and medical staff to ensure smooth transitions of patients from hospital to the skilled nursing facility. Review patient medical records, discharge summaries, and treatment plans.
- Communication: Serve as the primary point of contact between the facility and hospitals. Address inquiries, provide updates, and ensure all parties are informed and aligned on patient care plans.
- Documentation: Maintain accurate and up-to-date records of patient referrals, admissions, and any relevant communication with hospital staff. Ensure compliance with regulatory requirements and facility policies.
- Care Coordination: Collaborate with facility medical and nursing teams to review incoming patient needs and prepare for their arrival. Facilitate necessary pre-admission assessments and care planning.
- Problem-Solving: Address and resolve any issues related to patient transfers or care continuity. Advocate for patient needs and work to resolve any barriers to effective care.
- Relationship Building: Develop and maintain strong relationships with hospital staff, including discharge planners, physicians, and other relevant personnel. Represent the facility professionally and positively in all interactions.
- Education and Training: Provide education to hospital staff about the services and capabilities of the skilled nursing facility. Offer training to facility staff on effective communication and collaboration with hospitals.
- Quality Improvement: Participate in quality improvement initiatives related to patient transitions and care coordination. Provide feedback and suggest improvements to enhance the transfer process and patient outcomes.
Qualifications:
- Bachelor's degree in Nursing, Healthcare Administration, Social Work, or a related field (preferred).
- Previous experience in a healthcare setting, particularly in care coordination or hospital liaison roles (preferred).
- Strong knowledge of healthcare regulations, discharge planning, and patient care protocols.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong organizational and problem-solving skills.
- Proficiency with healthcare management software and electronic health records (EHR).
Benefits:
- Medical
- Dental
- Vision
- 401K
- PTO Plan