Join Our Team as a Customer Experience Partner (CEP)Transform relationships. Deliver excellence. Make an impact.Who We Are:At Foster, we believe in more than just great service-we believe in building meaningful connections. As a Customer Experience Partner (CEP), you'll play a vital role in creating exceptional customer journeys, driving innovation, and positively impacting the lives of those we serve. Be part of a team that values creativity, collaboration, and making work fun!Who You Are: You're a people-focused problem solver with a passion for delivering outstanding service. You excel at building relationships, finding creative solutions, and ensuring every customer interaction is extraordinary. If you're a team player with a proactive mindset and a love for making a difference, this role is for you!What You'll Do: As a CEP, you'll be at the forefront of our customer experience strategy. Your mission: to ensure every customer feels valued, supported, and delighted. You will:
- Champion Customer Success: Own the customer journey and deliver exceptional service at every touchpoint.
- Build Lasting Relationships: Partner with customers to understand their needs and create innovative solutions that exceed expectations.
- Drive Innovation: Develop and implement exciting programs to improve the customer experience and elevate Foster's brand.
- Collaborate with Teams: Work alongside culinary partners and support teams to ensure seamless communication and coordination.
- Prioritize Safety: Commit to fostering a safe and secure environment for all team members.
- Celebrate Culture: Bring energy, positivity, and creativity to help shape an extraordinary workplace.
What You Bring to the Table:
- A genuine passion for positively impacting people and delivering incredible service.
- Strong interpersonal skills with the ability to build meaningful, long-lasting relationships.
- A knack for solving problems, making decisions, and creating win-win solutions.
- A collaborative spirit, with the flexibility to work as a leader or team player.
- Core values of commitment, integrity, empathy, and patience that shine in everything you do.
Why Join Foster? At Foster, our people are at the heart of what we do. When you join us, you'll enjoy:
- Comprehensive Benefits Package:
- Comprehensive Health Benefits: Including medical, dental, and vision coverage.
- 401(k) Retirement Plan with company match.
- Paid Time Off (PTO): Generous vacation, sick days, and holiday pay.
- Career Development Opportunities: Continuous learning and growth within Foster.
- Collaborative and Inclusive Culture: Work in an environment that values diversity, teamwork, and community involvement.
- Free Produce: All Foster employees receive a box of fresh produce every week.
- People Helping People Program: After one year with us, you will be eligible for 8 hours of volunteer time- a chance to give back to your community and make a difference.
- Employee Assistance Program (EAP)- For mental health, legal, and other life needs.
- A variety of skills enhancement programs including our very own Leadership Development Program led by our CEO.
- Professional Growth Opportunities: Be part of a growing company with room to innovate and lead.
- A Culture That Cares: Join a team where collaboration, inclusivity, and fun are at the heart of everything we do.
Ready to Deliver Exceptional Experiences? Apply now to become a Customer Experience Partner (CEP) at Foster and be part of a team that's redefining service excellence.