Outreach Customer Service 24 Hour
: Job Details :

Department: Outreach ServicesClassification: ClericalJob Title: Outreach Customer ServiceReports To: Outreach Services CoordinatorLocation: MainPosition Type: Non-ExemptGrade: IJob PurposeUses the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.Essential ResponsibilitiesApplies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality)Provides high quality customer service (answers customer questions, helps customers find library materials)Handles materials (checks materials in and out; empties book returns; inspects, shelves & shifts materials; maintains orderly shelves)Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)Assists Library staff with classes and programs presented to the communityDelivers a variety of library services to designated scheduled stops Selects and delivers materials for outreach customers according to Library policy and proceduresPromotes library classes, events, and services to customersCreates a safe and clean environment for customers and staff Applies Code of Conduct policy consistently with all customersAbides by established policies and proceduresCore CompetenciesCustomer Focus - primarily focused on customer needs; able to deliver high quality, value added services; constantly strives to find new ways to increase satisfaction and understanding, foster equitable services, and forge meaningful connectionsEthics, Values and Judgement - exercises best judgement, trustworthiness, and professional standards of conduct; consistently demonstrates accountability through behavior, character, and actionJob Knowledge - demonstrates proficiency in technical skills and/or knowledge in position-related areas; purposely keeps up with current developments and trends in areas of expertiseCourage and Integrity - tactfully provides direct and actionable feedback in a timely manner; is open and direct but not intimidating; deals head-on with people and problems even in the most difficult situationsCommunicates Effectively - conveys ideas/information in a way that is clear, engaging, and suitable to the audience; main point of the message is apparent; listens more than speaks; responds appropriatelyDecision Quality - makes decisions and solves problems; can deal adeptly with varied levels of complexity, ambiguity, and risk; takes responsibility and accepts ownership for decisions regardless of outcome; responds promptly and appropriately in crises situationsDrives for Results - focuses on results and desired outcomes and how best to achieve them; does not confuse effort with results; gets the job doneValues Diversity - seeks opportunities to learn about differences, acts inclusively and equitably, respects, values, and encourages the unique dimensions each employee and community member adds to the organizationRequirementsPosition RequirementsYou have a high school diploma or equivalent and specialized training applicable to positionYou have a valid driver's license You have previously worked in customer service for one yearYou are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologiesYou have cash handling experience using a cash drawer, register, and credit card machineYou welcome working with all people from your communityYou are positive, adaptable, and forward thinkingYou display appropriate demeanor at all times; this includes dress, body language, and facial expressionsYou can organize materials alphabetically and numericallyYou operate all library vehicles in a safe manner and comply with all federal, state, and local regulations for the safe operations of a motor vehiclePhysical Requirements/Work EnvironmentEnvironmental exposure: room temperature changes; noise levels that are low to moderate; exhaust fumes; materials returned in unfavorable conditions, may work around moving mechanical parts and outside weather conditions; may work in locations where access to restrooms is not readily availableMobility: Frequently lifts and carries 10-50 pounds; occasionally pushes/pulls 50+ pounds using cart; frequently drives a variety of company vehicles to all locations and scheduled stops; occasionally sits to do work; occasionally stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials; Vision abilities include: close, distance, color, peripheral vision, depth perception, and ability to adjust focusMust be able to respond to fire alarms, warning sirens, and phone pages