Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).
Education- High School diploma or equivalent preferred
Qualifications- Enthusiastic, friendly, patient-focused customer service skills.
- Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and successfully communicate pertinent information.
- Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
- Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
- Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
- Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.
Experience - 1-2 year's experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's preferred.
- 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
- Excellent typing and computer skills.
- Knowledge of outpatient procedures and medical terminology preferred.
- Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
- Knowledge of Healthcare Scheduling Software preferred.
Position SummaryThe Schegistrar will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence and meets the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities.
- Maintains customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls.
- Collects demographic and insurance information to properly create patient visits. Ensures the accurate and timely completion of the Minimum Data Set before making a reservation.
- Validates health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed. Accurately completes the Medicare Secondary Payer Questionnaire, as applicable.
- Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices. Effectively documents and informs of all information/instructions/referral requirements regarding the patient's appointment as necessary for the efficient workflow of the visit.
- Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
- Secures necessary documentation to support the patient's exam including physician orders and physician office documentation when necessary.
- Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record.
- Coordinates available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
- Acts as a resource to internal and external customers for scheduled hospital services.
- Informs the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc. Makes constructive suggestions for improvement to the current process.
- Performs other duties as assigned.
Team Member Competencies Establishing Relationships Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.Peer SupportProvides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.Inspiring and Motivating OthersFosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.Demonstrating Emotional IntelligenceExercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.Acting with IntegrityInteracts with others in a way that is seen as direct and truthful; ensures confidence in individual and organizational motives and representations. Acts in a way that is consistent with personal and organizational values by keeping confidence, promises, and commitments. Clearly states goals and beliefs; informs people of their true intentions, does what they say they will do; follows through on commitments.Being a Champion for Change and InnovationSupports people in their efforts to try new things. Things creatively, generates novel and valuable ideas and uses these ideas to develop new or improved processes. Accepts new ways of doing things and adapts to change.Communicating EffectivelySpeaks and writes clearly, conveys information in a concise, organized, and logical manner. Is adept at tailoring the message to fit the interests and needs of the audience. Listens attentively and exercises tact, discretion, and diplomacy when interacting with members of the department and organization.Promoting Diversity and InclusionTreats all people with dignity and respect. Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics. Challenges bias and intolerance. Develops all-inclusive groups in the realms of social interaction and communication. Shows respect for the beliefs of others; encourages and promotes practices that support cultural diversity; discourages behaviors or practices that may be perceived as unfair, biased, or critical toward people with certain backgrounds.
Physical RequirementsRequires sitting for extended periods of time, also stooping, bending, standing, and stretching. Must have manual dexterity for typing and computer data entry. Able to work under a stressful environment, work independently, capable of making sound decisions, being detail-oriented, alert, and self-motivated. Ability to push/pull up to 40lbs., carry and lift up to 20lbs. Travel as needed.
Threshold Requirements- These threshold requirements are mandatory and completed on a yearly basis
- Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
- TB/PPD Surveillance Program
- Maintenance of required professional licensing and/or certification(s).
This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associates with the job. While this is intended to be an accurate reflection of the current job requirements, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. I have reviewed these job requirements and verify that I can perform all essential functions of this position.