Job Location : Weston,WV, USA
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company's services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. For more information, please visit www.shentel.com.
Job Summary:
This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks. Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.
Qualification Requirements:
* Education: High School Diploma required.
* Experience Level: 1+ years of Communications/Customer Service experience required. 0-2 years of Telecommunications experience is preferred.
Skill Requirements:
* Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
Knowledge of:
* Microsoft Excel, Word, Visio.
Other Requirements:
* Strength Level: This is sedentary work.
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-###-#### or ...@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
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Other details
* Job Family Engineering & Operations
* Job Function Glo Fiber
* Pay Type Hourly
* Required Education High School
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