POSITION: Operations SupervisorSUPERVISOR: Operations ManagerSTATUS: Hourly/Non-ExemptPAY RANGE: $28.00 - $34.00 HourlyThe base pay offered will consider internal equity and may vary based on the candidate's job-related knowledge, skills, experience, and other factors.LOS ANGELES REGIONAL FOOD BANKThe mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity, and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.ESSENTIAL FUNCTIONSThe Operations Supervisor is responsible for oversight of all operations, warehouse, and production activities daily, working with a team of other supervisors. The Operations Supervisor promotes a culture of food and general safety and quality and ensures efficient and safe use of equipment. The Supervisor oversees the maintenance and care of processing, packing, and warehouse equipment, ensuring timely scheduling and completion of preventative maintenance and safety assessment. The Operations Supervisor is accountable for meeting or exceeding all safety and productivity goals while maintaining Quality Assurance standards in a food distribution environment. Receives general supervision from and reports to the Operations Manager. Collaborates with Sr. Operations Supervisors to accomplish daily business objectives.WHAT YOU'LL DOWarehouse Operations Management: Plans, supervises, and participates in the maintenance of a safe and sanitary work area at all times. Exercises direct supervision over unionized Warehouse staff and volunteers for all production and order fulfillment requirements. Ensure quality assurance checks are being performed correctly and report any issues to the Manager immediately. Verify that all shelf-stable, produce, or product materials are correct and maintain records and reports documenting any excess damage, discard, or other issues. Regularly maintains department reports in NAVISION; works with team members to audit own work. Ensures that warehouse staff complies with all Warehousing SOP's. Partners with the Production Manager and team for the daily execution and completion of the production schedule for all production areas. Maintain AIB standards and follow GMP practices in designated production areas. Monitor and assist when needed on all preventive maintenance issues and equipment (forklifts, pallet jacks, etc.) and ensure that it is being completed and/or reported promptly. Produce and maintain accurate and real-time Inventory and receiving data. Ensure that forklift drivers are performing their daily inspections and keeping their lifts clean. Coordinates efforts with the Volunteer Department to ensure that when new processes are adopted all staff and volunteers have been properly trained and training records are signed and logged. Partners with the Production team to oversee daily production processes such as gleaning incoming produce and other perishable items. Oversees product receiving and storage areas and works with the Transportation Operations Manager and Product Acquisitions/Donations team for incoming scheduling. Works closely with Manager and vendor to ensure proper maintenance of the cooler/freezer.Safety Compliance and Training: Provides training and general direction to ensure compliance with equipment use and Standard Operating Procedures. Make sure all staff or volunteers are following food safety guidelines and workplace safety rules and report any accidents or safety issues to the Warehouse Manager immediately. Report any unsafe work conditions to the Operations team and advise of corrective action taken. Collaboration and Communication: Works closely with other Operations and Inventory Control team members to ensure high-quality communication and collaboration. Communication with internal functions (e.g. Product Donations, Agency Relations, etc.) to coordinate appropriate delivery and pick-up activities. Works closely with the Inventory Control Department to ensure excellent service to participating agencies and programs. Ensures support is provided to the Inventory team for month-end and year-end inventory audits.QUALIFICATIONS
- Minimum High School diploma, some college or other additional education/training preferred.
- Minimum six (6) years experience in food processing, food distribution, or a similar manufacturing environment, with two (2) or more years in supervisor capacity. Two years' experience with AIB, HACCP, and GMP, is required.
- Ability to supervise others and work with minimum supervision.
- Complete knowledge of warehousing, sanitation, food, and general safety practices and procedures.
- Good analytical and problem-solving skills. Possesses the ability to develop and implement strategic plans based on data analysis and development.
- Knowledge of general food safety requirements, auditing requirements, inspections, etc.
- Excellent interpersonal communication and problem-solving skills along with the ability to provide clear and concise details regarding cause and effect, both verbally and written. Prefer bilingual English/Spanish
- Good computer skills in Microsoft Office; Excel, Word, and Google Docs platform
- Knowledge of forklift and pallet jack (manual & electrical) maintenance and safety procedures.
- Must be available to work fluctuating schedule throughout the regular work week including occasional Saturdays.
- Must be able to sit, stand, and walk for extended periods
- Must be able to handle stress caused by meeting deadlines with tight deadline requirements.
- Valid CA Driver's License and access to a reliable and insured vehicle. May be scheduled to work at either facility in Los Angeles, CA, or City of Industry, CA
- Passion for the Food Bank's mission and commitment to the seven values of the organization: respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity.
BENEFITSWe offer a comprehensive benefits package:
- Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds
- Dental: Employee HMO coverage available at no cost
- Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
- Flexible Spending Accounts
- Employer-paid Life Insurance and Long-Term Disability
- Optional Long-Term Care Insurance
- 403(b) retirement savings plan with employer match
- Employee Assistance Program (EAP) with expanded Mental Health
- Employee recognition programs
- Growth & career development support for professional certifications and additional training resources
- Vacation: Two weeks annually for the first three years
- Holiday: Nine paid holidays; eligible upon date of hire
- Sick Leave Time available
As a part of the Food Bank's pre-employment screening process, all potential employees are subject to a Criminal Background Check.In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.The Los Angeles Regional Food Bank is proud to be an Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.