Step into a world of opportunity with JUSDA as a Senior Specialist in Air/Ocean Freight Operations. In this role, you'll collaborate closely with our global branches, navigating challenges that require agility, problem-solving, and a deep understanding of air and ocean freight. This position is tailored for someone who thrives in a dynamic environment and is excited by the complexities of international logistics.
Key Responsibilities
Client and Order Management:
- Serve as the primary point of contact for assigned accounts, handling order processing, claims, and troubleshooting to ensure top-notch service.
- Provide proactive updates and order confirmations to customers, working closely with logistics and warehouse teams to resolve any issues.
- Coordinate air and ocean shipments, including booking, tracking, and ensuring documentation compliance.
Collaborative Operations:
- Partner with overseas branches and local teams to optimize shipment flow and meet client expectations.
- Compile and share detailed reports (daily, weekly, monthly) for stakeholders, providing valuable insights into operational performance.
- Investigate and resolve billing disputes in collaboration with cross-functional teams, ensuring accurate and timely resolutions.
- Participate in continuous improvement initiatives, sharing best practices and refining processes to enhance overall service quality.
Team Support and Development:
- Lead and facilitate operational meetings to align team efforts and ensure everyone is up-to-date.
- Maintain certifications, such as Certificate Export Specialist (CES) and IATA Dangerous Goods Regulations (DGR), to support ongoing operational needs.
- Act as a liaison with domestic and international agents, fostering smooth cross-border operations and solidifying partnerships.
- Collaborate with Sales, Procurement, and Finance to ensure service excellence and deliver value-added solutions.
Qualifications and Skills
Required:
- Experience: 5+ years in international logistics or freight forwarding, with hands-on air and ocean freight expertise.
- Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
- Customer-Centric Skills: Exceptional communication skills with a focus on relationship-building.
- Problem Solving: Strong analytical skills and a proactive approach to resolving operational challenges.
- Technical Proficiency: Familiar with CargoWise and MS Office Suite.
- Adaptability: Capable of thriving in a fast-paced, dynamic environment.
If you're seeking a role that combines challenge, international collaboration, and a commitment to excellence, JUSDA is the place for you! Apply today to join our team and shape the future of logistics.