Scheduling and Cell Logistics Specialist
: Job Details :


Scheduling and Cell Logistics Specialist

net2source

Job Location : Summit,NJ, USA

Posted on : 2024-12-14T07:18:33Z

Job Description :

Job Title: Scheduling and Cell Logistics Specialist

Location: Summit, NJ 07901

50% Onsite

Duration: 12 months contract

Schedule: 7-4pm or 9-6pm depending on business needs

Top Skills:

- Pharma experience required

- Scheduling and logistics preferred

- Excellent communication and customer service skills

Job Description:

The Specialist, Scheduling and Cell Logistics will be responsible for scheduling and monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. They will serve as the cell therapy treatment centers point of contact for patient scheduling and will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration.

The primary duty of the Specialist, Scheduling and Cell Logistics is to execute day-to-day operations (>= 95% of time). Participation in projects and working groups is growth opportunity as operations permit, considering performance and alignment with development plan.

Remote work must be performed at home with consistent office setup and internet access, as extensive work at computers and phones is essential to job function.

Position shift time is 8 am 5 pm CDT.

Education and Experience:

Bachelors degree OR 3 years of work experience

Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred

Responsibilities:

Assist as a scheduling point of contact for apheresis centers, treatment sites, manufacturing sites, couriers, and other partners

Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics

Monitor collection, delivery, transportation, and manufacturing activities

Troubleshoot and develop plans of action for issues throughout the patient journey

Interact with internal and external stakeholders over the phone and email

Ensure a positive end-to-end customer experience

Execute escalations and exception processes such as product returns, product replacements, and out of spec product

Input and maintain transactional data related to patient schedules within client's scheduling system

Train treatment sites on patient scheduling processes as assigned

Document feedback from customers and partners as received

Create and maintain master data in account management system

Actively participate in tactical and other meetings as assigned

Facilitate daily operations activities and meetings including shift turnover on rotating basis

Provide real-time scheduling portal support to external users

Monitor and triage requests and issues within the case management system

Comply with applicable SOPs, work practices, and other documentation

Establish and maintain a trusted relationship with client's commercial matrix team, clinical partners, and treatment sites as assigned

Accountable for individual performance

Execute project tasks as assigned

Knowledge, Skills, and Abilities:

Highly self-motivated, self-aware, and professional

Able to work independently and in groups

Flexible in responding to quickly changing business needs

Exceptional customer service orientation

Skilled at managing tense situations and de-escalation

Eager to work with teams from other regions and cultures

Able to share workspace for independent and collaborative work

Strong sense of ownership and accountability

Apply Now!

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