Job Location : Raleigh,NC, USA
What You'll Be Doing
Would you like to join a team of forward-thinking professionals who are committed to putting people first, providing reliable and high-quality interactions and services and always being dependable? At the Wake County Information Services Department, we provide information technology services to the organization and strive to provide customer services that are easy, enjoyable, and exceed expectations.
As the Desktop Support Technician, you will support and maintain the Wake County desktop computing environment at a Wake County facility. This includes but is not limited to Wake County Office Buildings, Wake County Regional Centers, Satellite Offices and other Ancillary Sites. Any travel between sites will receive mileage reimbursement. Technicians report to an IT Manager and are essential members on various IT related projects.
Desktop Support Technicians are a member of the Customer Services Team, which is the face of the Information Technology Department. Since they deal directly with end users they are expected to respond professionally, courteously, and promptly in person, via email, via telephone or by other approved communication methods. Daily duties include installing, diagnosing, repairing, maintaining and upgrading all County assigned computer hardware, software and various peripherals.
NOTE: A background check on all potential hires will be performed. A valid NC Driver's License is required.
About Our Team
Wake County Information Technology is in the heart of Raleigh's booming downtown, a part of the Research Triangle area. If you're a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.
The Basics (Required Education and Experience)
* Associate's degree in Computer Science, Information Systems, Computer Engineering or related field
* Two years of experience in information systems support
* Equivalent education and experience are accepted
* Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
* Proven experience to troubleshoot complex technical issues
* Solid understanding of Windows desktop operating systems and software
* Solid understanding and troubleshooting of desktop computer hardware and peripherals
* CompTIA A+ Certification preferred but not required
* Familiarity with VOIP
How Will We Know You're 'The One'?
* Knowledge of the principles and practices of customer service to develop and maintain a high level of customer satisfaction with the services delivered by the department
* General knowledge of networking, including TCP/IP, DHCP, DNS, etc
* Ability to work cooperatively in a team environment
* Excellent verbal and written communication skills
* Excellent time management skills
* Effective project management skills
* Ability to respond to change quickly
About This Position
Location: Waverly F. Adkins Office Building Raleigh, NC 27601
Employment Type: Regular
Work Schedule: Mon- Fri, 8:30am - 5:15pm
Hiring Range: 27.00 - 29.00
Market Range: 24.76 - 42.09
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 12/9/2024
What Makes Wake Great
Equal Opportunity Statement
Background Check Statement
Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.