SUMMARY Performs a variety of duties to provide outstanding customer service to develop and retain customer relationships. All other duties and responsibilities as assigned. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide customers with excellent customer service by accepting and processing all financial transactions presented to the Teller to include but not limited to various types of deposits, withdrawals, loan payments, wire transfers, stop payments, check cashing and cash advances within the set guidelines and limits.
- Build and maintain customer relations by providing high quality service
- Issuing cashier's checks
- Redeem savings bonds
- Answer questions, investigate, and/or correct errors
- Balance customer accounts
- Balance, replenish, and research ATM/ PTM transactions
- Process checks orders for customers
- Place appropriate holds on savings and checking accounts as needed
- Comply with regulations by completing Currency Transaction Reports, Suspicious Activity Reports and OFAC checks
- Run large volume deposits
- Identify the need for and cross sell other banking products such as debit cards, online banking, mobile banking, electronic service, etc.
- Be familiar with the Wealth Management Department, Consumer & Mortgage Loans and Commercial Loans to make referrals
- Interview customers to obtain information and explain available financial services such as Savings and Checking accounts, Individual Retirement account and Certificates of Deposit
- Clean and organize the branch/work area
- Balance drawers within established guidelines/goals
- Sign cashier's checks within assigned limits
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School diploma or general education degree (GED); and one to three weeks training; or equivalent combination of education and experience. Technical Skills Customer service Attentiveness to detail Basic computer skills General Math skills Microsoft programs Assorted Jack Henry programs Web based programs People Skills This position is primarily responsible for handling customer transactions, resolving problems and pursuing sales opportunities. Required needed include but not limited to, empathetic listening skills, strong personal skills along with sincere desire to assist the customer while maintaining confidentiality and protecting the bank's interests. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel; reach with hands and arms; and talk and hear. The employee frequently is required to sit, stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and climb or balance. The employee must occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Salary and Benefits Pay based on experience and performance Paid Vacation Paid Holidays 401 (k) - bank sponsored Vision Insurance Flexible Spending Account Program for medical and/or childcare expenses Additional benefits for full time employees Paid Sick Time Blue Cross/Blue Shield Medical - PPO Delta Dental Life insurance and AD&D Short term and long-term disability Insurance waiver - salary credit for opting out of the medical plan