Job Location : Rock Cave,WV, USA
Job Details
Job Location: Rock Cave, WV
Position Type: Full Time
Education Level: High School/GED
Salary Range: Undisclosed
Job Shift: Any
Description
Job Objective: Perform and coordinate tasks and activities in several areas of the clinic. Provide quality care to patients by supporting CCWV quality initiatives by implementing and executing specific procedures and programs.
Responsibilities and Essential Duties:
* May assist providers in medical examinations as requested.
* Obtains and records patient vital signs (height, pulse, temperature, visual acuity, weight, and measures blood pressure, head circumference where indicated for patients).
* Escort the patient to an exam room and initiate the patient check-in process. This includes verifying demographic information, emergency contacts, next of kin, preferred pharmacy, HIPAA Notice of Privacy Practices, income level, medical release forms, etc., and documenting in the correct fields within the patient's electronic health record.
* Ensure that all signed paperwork is properly barcoded and scanned into the patient's electronic health record with the correct document name.
* Register the patient for the patient portal, if applicable. Provide education on the use of the system, highlight what communication can be made via the portal, and the patient's access to their health information. Provide the patient with instructions on utilizing the system and generate a passcode for initial access.
* Assists with Pain Management patient pill counts and drug screenings
* Perform federal urine drug screenings after appropriate training.
* Collects finger stick A1c's
* Perform blood draws based upon training level.
* Calibrate, and maintain laboratory equipment to ensure efficient performance
* Annotates patient charts with lab results. Contacts patients with laboratory and specialists' findings and other various tests. Performs accurate and thorough documentation in the patient chart of results and patient outreach.
* Daily equipment checks and sanitary duties for equipment.
* Clean and sterilize instruments daily and/or after immediate use using the Autoclave system. Performs quality checks on the Autoclave to ensure proper working condition and documents findings of regular performance checks.
* Keep the stock room neat and orderly and restocks individual examination rooms with a standard list of supplies.
* Monitor medication inventory and notify purchasing department when supplies run low.
* Counsels patients in the office and on the phone concerning medication refills, medication questions, and refill requests. Answers patient clinical calls and questions and directs them to appropriate individuals if unable to answer inquiries.
* May be required to serve as medical receptionist depending upon need
* Other duties as assigned.
Patient Satisfaction:
* Assist patients, family members, or other clients with concern and empathy; respect their confidentiality and privacy; and communicate with them in a courteous and respectful manner.
* Answer and refer telephone calls or other inquiries to facilitate accurate and timely communications.
* Identify yourself in a pleasant and positive manner.
* Take responsibility for helping the caller.
Teamwork:
* Assist in the orientation/training of new Team Members.
* Consistently work in a positive and cooperative manner with fellow Team Members.
* Assist other Team Members in the performance of their assignments.
* Seek out opportunities to help rather than waiting to be asked.
* Consider the impact of your actions on Team Members throughout the Organization.
* Recognize the need for variations in staffing and volunteer to fill open shifts when possible.
* Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
* Demonstrate flexibility to perform duties wherever volume deems it necessary within the System.
Problem Solving:
* Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
* Investigate and follow through on unusual orders or requests for service or information.
* Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
* Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
* Consistently evaluate work and determine if further steps are needed to meet patient expectations.
* Take the initiative to do or redo inadequate or incomplete work, even if it is not yours.
* Ensure compliance with regulatory standards.
Productivity/ Efficiency:
* Consistently demonstrate the ability to respond to changing situations in a flexible manner to meet current needs, such as reprioritizing work as necessary.
* Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the System's future needs (education, organizing, housekeeping, assisting others).
* Organize job functions and work areas to be able to effectively complete varied assignments within established time frames.
* Consistently demonstrate the ability to take the initiative to make decisions/choices without direct supervision.
Adherence to Departmental Policies:
* Demonstrate knowledge and understanding of all policies and procedures and the ability to reference them from appropriate books and manuals.
* Comply with the System's infection control policies and procedures, including Body Substance Isolation (BSI) and the Exposure Control Plan, which reflects OSHA Bloodborne Pathogens Standard to ensure a safe working environment for self and others.
Great Benefits
* Paid Time Off (PTO)
* Paid Holidays
* Extended Sick Pay (ESP)
* Medical Health Insurance and Prescription Coverage
* Basic Life Insurance for Employee and Family
* Short-Term Disability
* Long-Term Disability
* 401(k) Voluntary Contribution Plan
* Health Reimbursement Account
* Employee Elected Voluntary Coverage for Employee and Family
* Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account
* Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and family
Qualifications
Physical Demands/Working Environment:
* Employees will be required to stand for extended periods, climb or balance; and stoop, kneel, and crouch.
* The Employee must frequently lift and/or move up to 25 pounds.
* Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, and depth perception.
* In addition, one must have the ability to see information in print and/or electronically.
* The position requires standing, walking, hearing, reaching, and talking.
* Employees will be exposed to viruses, disease, and infection from patients and specimens in a working environment.
* Employees will be required to work at any facility and be responsible for their own transportation.
* Employees will be scheduled based on operational needs.
* Employees may experience traumatic situations, including psychiatric, dismembered, and deceased patients
Qualifications/Requirements/Skills:
* Valid CNA License in the state of West Virginia or experience as a PCA
* Current Basic Life Support (BLS) certification.
* Must be able to operate various medical equipment such as EKG and Autoclave machines.
Education/Training/Experience:
* High school diploma (or GED.)