Job Location : Coppell,TX, USA
Company Overview:Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.Position: Order ProcessorWe are seeking a detail-oriented Order Processor to join our team. The ideal candidate will be responsible for handling various tasks related to processing transportation orders, ensuring accuracy and timely completion of all documentation, and maintaining effective communication with customers and internal teams.Core Responsibilities & Duties:Prepare order documentation accurately and in a timely mannerLog orders into Google Docs for material handlers to actionCorrespond with customers regarding order status and inquiriesPerform daily audits of order documentation to ensure completeness and accuracyCoordinate various transportation projects as assignedUtilize Oracle for order transacting and data managementVerify orders to ensure they meet specified requirementsVerify waybills and shipping documents for accuracyFile and maintain organized records of transportation documentsResearch and resolve problems related to orders and shipmentsCoordinate pick-ups and create Bills of Lading (BOL) or House Air Waybills (HAWB) as neededSupport FedEx shipping lines and ensure compliance with shipping guidelinesOther duties as assignedJob Requirements & Qualifications:High School Diploma or General Education Degree (GED) requiredPrevious experience in transportation, logistics, or supply chain operationsKnowledge of shipping and freight forwarding processesExperience in a similar order processing or customer service roleAbility to lift up to 50 pounds as part of the job dutiesProficient in Microsoft Excel, Word, and OutlookExperience with Oracle or similar ERP systems preferredFamiliarity with SharePoint or document management systemsExcellent verbal and written communication skills for direct customer communication via phone and emailStrong organizational skills with attention to detailAbility to prioritize tasks and manage time effectively in a fast-paced environmentProblem-solving skills and ability to research and resolve issues independentlyWhat We Offer:Competitive base salaryPaid time off within the first year of employment, sick time and holidaysCompany provided life insuranceHealth, vision, and dental insurance optionsCommuter benefit planOptional supplemental life insurance401(k)A great place to work with a terrific culture#INDAbout UsSince 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.Ranked 3rd in Newsweeks 2022 Americas Most Trustworthy Companies ( publicationAbout the Team