Description
About Transdev: Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
Purpose of Position: Takes customer calls and schedules customer rides using a computerized scheduling system. Creates daily manifests for paratransit drivers based on customer demands. The pay for this position is $21.85/Hour
Responsibilities: - Answers customer calls and inputs all customer trip requests using a computerized scheduling system.
- Provides accurate responses to callers' questions about schedules, trips and other questions using information made available to the agent
- Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly
- Provides transit information to passengers; providing friendly, professional customer service interaction; answers calls from clients and schedule services
- Monitor call wait time, and number of calls in queue; efficiently address customers' needs so other customers can be helped
- Enters new customer information or changes into the system.
- Follows rules and regulations of the Company; follows instructions of management and supervisors
- Adheres to all regulations related to the Americans with Disabilities Act (ADA)
- Maintains confidentiality of passengers' information
- Maintains a clean and well-organized work area
Other duties as required.
Qualifications: Education, Licensing, and Certifications Required:
- High school diploma or equivalent, such as GED, required
- Proof of typing certification required at time of interview
Experience:
- 1 year or more of customer service experience preferred.
- Typing, keyboarding and computer experience preferred.
Skills and Knowledge Required:
- Ability to read, comprehend and understand maps
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
- Basic math and writing skills
- Ability to communicate via telephone with clear speech and a pleasant phone manner
- Will be cross trained as Dispatch Clerk for coverage purposes
- Working knowledge of Microsoft Office software and computer literacy
Travel requirement (as a percent):