Job Location : Baltimore,MD, USA
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.
This is a unique opportunity to work in a luxury environment, with breathtaking views of Baltimore! Located on the hotel's fourth floor overlooking Baltimore's historic inner harbor, our Winter Village offers an exciting and intimate dining experience, in custom-built winter cottages. Full Time and Part Time opportunities available depending on availability.
The ideal candidate will posses a background in Food & Beverage service with a minimum of 1 year experience in full service dining, and a flexible schedule with evening and weekend availability.
JOB FUNCTIONS:
* Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each; communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality.
* Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
* Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
* Breakdown, clean and set-up of tables.
* Assist Food & Beverage attendants when needed.
* Provide information and assistance to hotel guests and residents as requested. Secure all cottages and equipment at the end of service
* Handle any guest inconvenience or complaint swiftly, to the satisfaction of the guest, informing management of the situation and how you resolved it.
* Ensure safety procedures are followed and to notify Security of any accident or injury.
* Respond properly in any hotel emergency or safety situation.
* The ability to perform other tasks or projects as assigned by hotel management and staff.
* Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
* Work harmoniously and professionally with co-workers and supervisors.
What to Expect from your Employee Experience
* Hourly Rate: $10.23 + Service Charge & Gratuities
* Exciting training and development opportunities
* Complimentary employee meals
* Discounted employee parking
* And Much More!
Miscellaneous
Work authorization in the United States required.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -
Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.