Technical support
: Job Details :

Technical support needs 6+ years' IT support, helpdesk experienceTechnical support requires:•Prior experience working on a Helpdesk, in IT, or similar technical function•On call every Saturday and Sunday to support the weekend shift; 8a-5p•Onsite Role•Associate's degree or above in computer science, information systems, or related field.•Strong understanding of computer systems, mobile devices, and other tech products.•Ability to troubleshoot and diagnose problems, familiarity with internet security and data privacy principles.•A process improvement mindset.•The ability to communicate technical information in an accessible manner to non-technical employees.•Basic knowledge of networking principles and operating systems.•A bachelor's degree in Information Technology, Computer Science, or a related field.•Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional, or Cisco Certified Network Associate (CCNA) can be highly advantageous.Technical support duties:•Gathering and analyzing data to diagnose problems with computer systems.•Changing configurations, settings, and permissions to fix computer issues.•Generating sign ins for new hires during the on-boarding process.•Updating employees on the status of their service requests.•Logging all service requests and updating requests as needed.