Intake Support Assistant
: Job Details :

Title: Intake Support AssistantRole Title: Gen Admin Supv I/Coord IHiring Range: $20.00 - $28.00Pay Band: UGAgency: Dept of Med Assistance SvcsLocation: Dept of Medical Asst ServicesAgency Website: Type: General Public - GJob DutiesThe Department of Medical Assistance Services (DMAS) is excited to offer a competitive hourly opportunity to serve as an Intake Support Assistant. The selected competitive candidate will provide exceptional delivery of services to the agency's Appeals Division.Job responsibilities will include, but are not limited to:Answer the Appeals Division phone line; monitor all Appeals Division voicemail messages and return voicemail messages;Conduct monthly auto-attendant testing;Assist walk-in customers;Process over the phone client appeal requests;Process incoming correspondence in the Appeals Information Management System (AIMS) including assessing whether the correspondence is for a client or provider appeal, or if it is for an existing client or provider appeal;Create new client and provider informal appeals;Attach correspondence to existing client and provider appeals;Support the Appeals Division, as needed, with administrative tasks;Utilize systems and databases including: AIMS, Virginia Case Management System (VaCMS), and the Medicaid Enterprise System (MES);Provide excellent customer service, treating everyone who interacts with the Division with respect and dignity;Ensure every appellant receives full due process;Support a collaborative and positive work environment;Produce a quality work product.The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave.Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach, and Washington DC. To learn more about the Richmond, VA area visit: Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage.DMAS wants talented individuals who can align their experience with the mission of the agency and its core values - service, collaboration, trust, problem solving, and adaptability.At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.Minimum QualificationsCompetitive candidates will meet these Minimum Qualifications:Experience applying knowledge of programs, operations, and administrative policies and procedures in a setting such as a law office, court system, or government agency;Considerable experience using office equipment and software;Experience planning and coordinating administrative and customer support services;Experience utilizing workflow tools;Considerable experience with technology, including MS Office;Experience interpreting federal and state laws and regulations;Experience in managing competing priorities and meeting deadlines in a fast-paced environment;Experience with internal and external stakeholders.Additional ConsiderationsCompetitive candidates should meet these Additional Considerations:Experience reading, writing, and communicating in English and in Spanish;Call center experience;Knowledge of Medicaid and its programs;Experience utilizing case management systems.Special InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application  in your account to check the status of your application for this position.The Virginia Department of Medical Assistance Services (DMAS) does not offer employment-based Sponsorship. Selected candidates will have their work authorization completed using the E  Verify Program.This position requires a fingerprint-based Criminal History Background Check, Education Checks if applicable, Work History Verification with references.If you wish to apply for a job with the Department of Medical Assistance Services, an application and/or resume for employment must be submitted electronically through this website. Mailed, faxed, emailed, or hand-delivered applications/resumes will not be accepted. Consideration for an interview is based solely on the relevant information presented in the state application and/or resume submitted before the closing date.Applications and/or resumes should include relevant work history which indicates your qualifications for this position.The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter.The Department of Medical Assistance Services is a V3 certified state agency that provides hiring preference to veterans and members of the reserves and/or National Guard in support of executive order 29, (2010). If you are a Veteran or Spouse of a Veteran or Active Military Member, DMAS encourages you to apply and respond accordingly on your state application.Contact InformationName: DMAS Talent AcquisitionPhone: (804)-###-####Email: #J-18808-Ljbffr