Specialist- IT I USA
: Job Details :

First Solar reserves the right to offer you a role most applicable to your experience and skillset.Basic Job Functions:Provides support, operations and maintenance service to R&D, manufacturing, power plants, corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures. This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department's goal of being Operationally Excellent.Education/Experience:Bachelor's degree in Information Technology or related field or equivalent years of work experience.3 years Information Technology, customer service, or related discipline preferred.Required Skills/Competencies:Excellent customer service and interpersonal skills.24/7 MFG and/or R&D Computer Support (Hardware/Software)Ability to follow guidelines as well as to help others interpret policy.Vendor support, technical standardization and communicationAutomated computer backup maintenanceIT MFG and/or R&D project support, network support, process planning and documentationThorough understanding of support operations and maintenance processes.Able to determine types of equipment to be used in performing work functionsCapable of determining work techniques to perform needed dutiesMust be able to apply systems analysis techniques and procedures to determine hardware needsMust be able to develop and modify computer systems based on user design specificationsExcellent organizational skills.Ability to be self-sufficient and work with little supervision.Strong oral and written communication skills (technical and non-technical).Demonstrated problem-solving skills.Ability to maintain a high level of customer trust and confidence in the group's knowledge of and concern for customers' needs. Will require the handling of some confidential information.Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards.Broad range of network, server, storage and desktop knowledge is highly desirable, including:OS: Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2003, Windows Server 2008, OSX (including Parallels) Android and iOSApplications: MS Office 2007, 2013, 2016, IE, Chrome, Custom Application experience preferredNetwork TCP/IP, WINS, DNS, DHCPTravel:Travel Required as needed. On-call and/or work outside of normal business hours may be required.Essential Responsibilities:Support VMware VDI Horizon software and deploy VDI instances if applicable.Deploy and configure Teradici terminals for VDI in MFG and Office environments if applicable.Provide accurate and creative solutions to customer problems of moderate nature to ensure customer productivity.Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction.Provide LAN Administration duties such as account administration, and rights assignment.Build and maintain server environments, both VMWare as well as physical servers.Maintain, update and configure appropriate network Layer 3 devices and monitor / report status of devices as appropriate.Monitor and maintain the local file server backups and manage the data retention in accordance with the policy.Develop and execute operations and maintenance plans for enterprise, divisional and other related support systems.Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems.Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation.Other duties as assigned.Reporting Relationships:This position will report to the IT Manager I.Estimated Hourly Range:$22.00 - $30.00 per hourUS Physical Requirements:All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation.Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.#J-18808-Ljbffr