Job Location : New Hyde Park,NY, USA
NOW HIRING a Service Coordinator for an HVAC company located in New Hyde Park, NY!
We are seeking a highly organized and proactive Service Coordinator with 2+ years of dispatching experience. The ideal candidate will be proficient with Microsoft Office and capable of managing the daily schedules of Service and Maintenance Technicians to maximize efficiency and customer satisfaction.
Company Insight:
+ Competitive, weekly compensation with opportunity for overtime and bonuses
+ Contributions to retirement plans, health/dental and vision insurance
+ Paid vacation and holidays
+ Paid in-house/outside training
+ Internal advancement opportunities
+ Work-life balance
+ Frequent free lunches and participation in group outings
Job Responsibilities:
+ Manage the Service and Maintenance Technicians' daily schedules to maximize results
+ Set the dispatch board and assign technicians for service calls
+ Ensure all service calls are properly completed through the technician debrief process
+ Maintain the on-call schedule for service technicians
+ Maintain the customer database with current information
+ Provide and report clear, concise communications with department managers, employees, and customers
+ Keep customers informed about the company schedule and requested lead times
+ Handle customer complaints and issues, ensuring satisfactory resolutions
+ Communicate regularly with the Service Manager to resolve questions, concerns, or issues
Skills & Qualifications:
+ 2+ years of dispatching experience (HVAC industry is a PLUS!)
+ Proficiency with Microsoft Office
+ Customer service experience
+ HVAC product and service knowledge preferred
+ Ability to understand and offer solutions to customers
**For immediate consideration, please apply directly to this job posting & email your resume to ...@actalentservices.com**
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.