Job DescriptionJob Title: Student Accounts & Financial Aid Customer Service Classification: Student Employee (non-exempt)Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057Department Name: Business Office/ Financial AidUnit Number (5 digits): 10-16112Length of Position: See Employment AuthorizationContact Person/Supervisor: Student Financial Services Specialist/Student Accounts ManagerPay Rate (Check One) x Standard Hourly Rate Supervisory/Special Skills Hourly RateDescription of the Position: (Purpose of the Position): Staff main customer service desk. Provide friendly, professional service by greeting visitors, answering questions via walk ins, phones and emails through both verbal and written communications in a timely, courteous manner on the topics related to both student accounts and financial aid. Transferable Skills:
- Strong Communication
- Attention to detail
- Responsible
- Organized
- Coordinates projects
Duties and Responsibilities:
- Greet visitors, offer hospitality, do appointment check-ins and or scheduling using Book An Appointment and Google calendar.
- Provide answers to questions via in person, on the phone and through email related to both financial aid and student accounts.
- Manage Documents: Scan, link, proof, purge, and check in documents using Egnyte, Powerfaids, SIS, and Image Now.
- Handling Funds: Taking payments, receipting payments, providing cash advances and credit paid out.
- Processing receipt of scholarship checks received.
- Understand and be able to read a student's financial statement while understanding debits and credits.
- Direct students/visitors, faculty & staff as needed to correct offices.
- Be knowledgeable of departmental priorities and projects by monitoring the weekly communications and check lists to ensure timely completion.
Qualifications: (Education/Experience/Skills)
- Ability to multi-task in a busy office setting.
- Respectful of Confidential Information (FERPA)
- Knowledge and ability of and in Excel, financial aid and student account policy and procedures,
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.