Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Benefits Administration Services Associate
Pay per Hour will be at the discretion of the Hiring manager
8 hours between 8 and 6pm (not including lunch)
Remote Position
About the Role
- In this role, you will serve as a subject matter expert to support the pension team leaders and clients.
Job Track Description
- Performs tasks based on established procedures.
- Data organizing and coordination skills are used to support the business and perform technical work.
General Profile
- Mid-level Excel skills preferred.
- Proficient in SQL preferred.
- Ability to work in a fast-paced environment with firm deadlines.
- Developed proficiency within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond the work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.
Functional Knowledge
- Developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.
Business Expertise
- Understanding how teams integrate and work best together to support achieving company goals.
Impact
- Impacts team through quality of service and sharing of information.
- Proposes enhancements to work procedures and practices to improve efficiency.
Provides solutions to problems based on existing challenges or procedures.
Interpersonal Skills
Responsibility Statements
- Improves participant decision-making process by advising participants on plan provisions.
- Respond to client-specific inquiries, including telephone and web correspondence.
- Identifies solutions service short defect trends. Works with the manager to develop a resolution.
- Provides feedback and coaching to agents regarding adherence to payment set-ups and timelines.
- Processing retirement benefit applications, verifying the accuracy of the information, and reaching/investigating past service and related credits.
- Performing routine and recurring plan administration tasks for clients defined benefit plans.
- Analyzing pension benefits to process calculations and provide communications to our clients.
- Researching and responding to plan-participant issues to resolve pension services such as eligibility, calculation review, and delivery.
- Collaborating with team members to review pension benefit questions and queries.
- Reviewing benefit reports to find solutions and provide recommendations to our management team.
- Performing reporting and data analysis to display pension benefit information in a readable format.
- Learning and using tools and concepts to ensure efficient and quality output/service delivery.
- Reviewing benefit reports, including Business Requirements Document (BRD), and acting as needed.
- Following and updating documentation materials as directed to maintain complete, accurate work papers and audit trails.
- QA the work of others.
- Assists junior employees by answering questions.
- Performs other duties as assigned.
- Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is.$40,320 minimum -$50,400 midpoint.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to ...@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.