Job DescriptionThe Retail Operations Coordinator is responsible for supporting the efficient operation of the retail division by partnering with the retail leadership team in the office and in the field. The Operations Coordinator acts as the liaison between the corporate office and the stores to ensure that stores have all of the information, training and procedures that they need to be successful. •Collaborate with various retail team members to create, review and publish accurate and timely store communication for the retail fleet. •Maintain the Retail SharePoint information site for both the U.S. and Canadian stores. •Manage the Secret Shopper Program & Customer Service Program for the stores providing reporting for Area and District Managers to act on. •Acts as a liaison to the stores to get/ provide them with accurate information that they need on a timely basis to run their business effectively. •Maintains, updates, and distributes all Store Policies & Procedures. •Create, run, and distribute sales/KPI reports to both our internal and field teams. •Establish store sales goals and annual targets. •Approve store utility/service invoices. •Work with Manager of Store Operations and VP of Retail to create customer experience process. improvements, including labor and payroll management. •Maintain/update training program information and admin of the online training portal.•Own operational projects and initiatives.Qualifications
- Retail home office or Retail Store experience
- 3+ years in a retail setting
- BS/BA or relevant work experience
- Strong organization skills and ability to prioritize multiple projects and competing priorities effectively
- Lead with a customer-first mentality
Preferred Skills and Industry Experience:
- Excellent oral and written communication skills, previous communications experience
- Ability to follow up on open items and tasks with both internal and external stakeholders to keep projects and communication moving forward
- Proficient in Microsoft Word, Excel and PowerPoint
- Experience in SharePoint
- Ability to engage professionally across all levels of team members from part-time store associates to the Vice President of the division
- Collaborate and work well independently as well as in a team environment
- Strong analytical skills
About Us
Who we are:Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.About the Team
Why you'll love working here: - Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
- Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
- Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.
What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.