Communications Agent
: Job Details :

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

Join Our Team

Communications Agent

About the Role

The Communications Agent assists manages the hotel's phone system, including the switchboard as well as provide reservation agents with administrative support. This role requires strong organizational and interpersonal skills.

What you will do:

* Call Handling:

* Answer incoming calls promptly and courteously.

* Direct calls to the appropriate department or individual.

* Transfer calls efficiently and accurately.

* Take and relay messages clearly and concisely.

* Administrative Tasks:

* Maintain and update the company's phone directory.

* Assist with general office duties as needed, such as filing, copying, and scanning.

* Troubleshoot minor technical issues with phone equipment.

* Customer Service:

* Provide excellent customer service by answering questions and resolving issues.

* Maintain a positive and professional demeanor.

* Prepare welcome packets and luggage tags.

* Send pre-arrival email to arriving guest.

* Follow up on Reservation traces.

* Reply and action requests on F.S Messenger.

What you will bring:

* High school diploma or equivalent.

* Previous experience as a PBX operator or in a related field.

* Strong communication and interpersonal skills.

* Proficiency in using a multi-line phone system.

* Ability to multitask and prioritize tasks.

* Strong attention to detail.

Key Competencies:

* Consistently demonstrates the following employee behaviours to:

* Start with The Heart by being caring and compassionate, aware and present and recognizing confidently

* Elevate Your Craft by constantly learning, delivering with passion and being a brave problem solver

* Be You by being genuinely yourself, honest and reliable and a committed team player

What we offer:

* Competitive wages, and a comprehensive benefits package

* Excellent Training and Development opportunities

* Complimentary Accommodation at other Four Seasons Hotels and Resort

* Complimentary Uniforms

* Complimentary Employee Meals

Work Authorization: Must have work authorization for St. Kitts and Nevis