Be the Voice of ABR Electric LLC - Join Us as Dispatcher/Assistant Manager!Job Title: Dispatcher/Assistant ManagerCompany Name: ABR Electric LLCSalary: $20 per hour, with a pay review after 90 daysIndustry: Electrical Contracting - Residential, CommercialLocation: McKinney, TXJob Overview:ABR Electric LLC is seeking a dynamic and organized Dispatcher/Assistant Manager to become the heart of our customer service and scheduling operations. This role is integral to maintaining the company culture of Do it right, Make a positive memory, and Have fun, while ensuring efficient coordination between customers and our field team.You'll be the first impression for our customers and the go-to person for smooth scheduling, rapport-building, and supporting daily operations. This full-time role is perfect for someone with a minimum of 2 years' experience in construction or service industries, who thrives on engaging with people and solving logistical puzzles.Who We Are:ABR Electric LLC is a family-owned electrical contracting business specializing in residential and commercial services. Our motto underscores our commitment to quality, relationships, and enjoyment in our work. We value personal growth and encourage every team member to elevate themselves and others. With weekly training and a focus on development, we ensure everyone is set up for long-term success. Learn more about our culture at ABR Electric LLC.Key Responsibilities:
- Customer Relations: Serve as the first impression of ABR Electric, handling customer inquiries professionally via phone, email, Yelp, and website requests.
- Scheduling: Coordinate schedules for electricians, ensuring efficient operations and setting clear expectations for customers regarding job scope, pricing, and timeframes.
- Communication: Maintain professional, courteous, and clear communication in all interactions.
- Data Management: Accurately input customer information, job details, and payment methods, and document any special access or job-specific instructions.
- Safety Awareness: Identify potential safety concerns and flag jobs for review if necessary.
- Operational Support: Manage office supplies, oversee deliveries, and schedule vehicle maintenance.
- Proactive Planning: Anticipate scheduling conflicts due to weather, holidays, or material shortages, and communicate potential impacts with the Office Manager.
- Task Delegation: Automate or delegate routine tasks to maintain focus on core responsibilities, ensuring accountability for outcomes.
- Backup Support: Step in for the Office Manager during absences and provide support as needed.
Qualifications:
- Experience: 2+ years experience in a construction or service-related role; familiarity with dispatching or customer service preferred.
- Skills: Strong organizational skills, attention to detail, and proficiency in both verbal and written communication.
- Technical Acumen: Ability to provide basic pricing estimates and discuss follow-up repair considerations.
- Customer Focus: Empathy, rapport-building, and the ability to create positive customer experiences, even during challenging situations.
- Adaptability: Self-motivated with the ability to prioritize and manage multiple responsibilities in a fast-paced environment.
Why Work for ABR Electric LLC?
- Family-Oriented Culture: Work directly with engaged leadership in a company that values relationships.
- Career Development: Paid training, weekly Cash for Code sessions, and mentorship opportunities.
- Innovative Practices: Freedom to automate tasks and propose creative solutions.
- Competitive Benefits:
- Weekly pay cycle
- Overtime potential
- Paid Time Off (holidays, vacation, sick days)
- Employee-relief fund for emergencies
- Safety equipment provided
- Fun company events (BBQs, holiday parties, and more)
Work Schedule:
- Full-time position with flexible hours based on business needs.
- Overtime potential.
Work Location:
- In-person, based in the greater Texas area.
Equal Employment Opportunity:ABR Electric LLC is an equal-opportunity employer. We embrace diversity and believe that varied perspectives lead to innovation and excellence.