DescriptionPosition: Office Support SpecialistLocation: Pine City Union: AFSCME H&HS Unit FLSA status: Full-time, non-exempt (37.5 hrs/week)General Overview of Work:This position provides clerical and administrative support at the front receptionist desk. Supports the department with excellent customer service to the community. Helps to prepare and manage correspondence, reports, documents, and manuals. Provides technical support services to all HHS staff, clients and vendors. Provides customer support for the various programs offered by the agency. Performs moderately difficult clerical assignments and public contact work requiring independent judgment. Enter data into computer systems, setting up case files, and assisting clients in completing forms. Operates office equipment and maintains supply room materials. Works with all HHS units to provide agency program support.Essential Duties:
- Acts as receptionist; greets visitors; directs visitors to appropriate party.
- Handles inquiries or complaints from the public in person or by telephone; forwards calls to appropriate party.
- Provides information on agency services and application process; provides clients with information on other community resources.
- Assists the public with the completion of standardized records or documents.
- Enters a variety of data into computer; verifies statistical and other records for accuracy and completeness; enters and retrieves sensitive and restricted information into computer system.
- Types and edits a variety of documents including correspondence, forms, reports, purchase orders, requisitions, and related documents, etc. where a knowledge of format and presentation is necessary.
- Prepares, opens and maintains a variety of office files, accounts, service of process and otherrecords.
- Receives, sorts, processes and distributes incoming and outgoing mail.
- Operates a variety of standard office and computer equipment.
Knowledge, Skills and Abilities:General knowledge of standard office and receptionist procedures and the operation of a multi-line phone system; video conferencing, postage machine, POS system, APP Extender; general knowledge of departmental programs and policies; ability to speak clearly; ability to understand and follow written and oral directions; ability to operate standard office, word and data entry equipment; ability to establish and maintain effective working relationships with associates and the public.> Learn more about Pine County Health & Human Services by visiting our website