Client Renewal Specialist
: Job Details :

SUMMARY

The Client Renewal Specialist reports to the Vice President of Client Renewals. You will have the chance to secure and expand the RealPage customer base's renewals business, managing a high volume of customers while thriving in a fast-paced environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand their knowledge base of renewals and customer success. You will have an opportunity to sell well-respected products as a leader in our industry. We will provide you with ongoing sales and product training. You will be part of a professional, intellectual, and creative culture that offers opportunities for advancement to those who excel.

PRIMARY RESPONSIBILITIES

* Creating relationships with existing customers over the phone/email

* Maintaining and growing strong relationships with current customers.

* Follow through with the sales and renewal process with customers by phone, email, and video.

* Communicating with all renewal customers during budget reviews to manage renewal status.

* Cultivating relationships with renewal customers to ensure renewal is forthcoming.

* Assisting Account Representatives in the strategy and promotion of additional products (upselling).

* Providing customers with sales quotes and online demonstrations of our products.

* Effectively understanding customer needs, solving problems, negotiating, and developing solutions to meet customer needs.

* Using a contact management system to plan and complete sales activities (Salesforce), create quotes, develop a pipeline, and move opportunities through the renewal process to close.

* Effectively Negotiate Estimated Annual Contract Value within range of (but not limited to) $500,000.

QUALIFICATIONS

* Bachelor's degree in business or related field

* Minimum of 5 years of experience in the multi-family industry sales or customer service

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

* Excellent written and verbal communication skills with an ability to communicate across the organization and externally with customers.

* Proven record of building relationships and negotiating with C level suites

* Strong organizational skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment.

* Ability to collaborate with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships.

* Proven analytical and problem resolution skills.

* Flexibility and ability to prioritize in meeting multiple goals.

* Adhere to internal controls, best practices, and efficiencies.

* Self-motivated and self-sufficient

* Detail-oriented & customer focused.

* Proficient with Microsoft Office and Salesforce

* Ability (up to 10%) travel for quarterly company sales meetings.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.