Customer Support - Call Center 12:30 - 9:00 ET - Stow, OH
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Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.Competitive Earning Potential: $18.50/Hour for afternoons +$300 Hiring Bonus + Annual Company Bonus/Gainshare12:30 PM-9:00 PM ET No Weekends!This position will work on a hybrid schedule: Mondays and Fridays from home / Tuesdays through Thursdays at our headquarters in Stow, OH.At Matco Tools, we believe that exceptional customer service is the heartbeat of our organization. As a Customer Service Representative, you'll be the vital link between our dynamic sales force and the Matco Tools corporate offices. Your role is more than just answering calls; it's about creating lasting relationships, solving problems, and ensuring our customers have the tools they need to succeed.Why Join Our Team?Empowerment:You'll be the go-to resource for our franchised distributors, District Managers, Regional Managers, and commercial customers. Your expertise will directly impact their success.Continuous Learning:We invest in your growth. Expect ongoing training, workshops, and opportunities to expand your skill set.Career Exploration: Matco Tools isn't just a job; it's a journey. Explore different paths within our organization and chart your course for success.Enhanced Skills:Develop your customer service prowess. You'll master the art of providing accurate product information, pricing details, and availability updates.What You'll Be DoingGuiding Tool Selection:Assist our franchised distributor customers in choosing the right automotive tools and toolboxes. Your expertise will empower them to make informed decisions.Inbound Calls:Be the friendly voice on the other end of the line. Handle inquiries, provide pricing details, share part numbers, troubleshoot issues, and offer basic credits.Technical Support:Become the product encyclopedia! You'll provide information and specifications from our Matco Tools catalog and those of our trusted suppliers.Order Management:Efficiently input orders using our internal software systems. Accuracy and attention to detail are your superpowers.Collaboration:Work closely with the Customer Service team. Together, you'll tackle open questions, resolve challenges, and ensure seamless communication.Cross-Functional Problem-Solving:Engage with subject matter experts across departments. Your ability to bridge gaps and find solutions will be invaluable.Other Adventures:As part of our dynamic team, you'll take on additional responsibilities as needed. Adaptability is key!Additional Qualifications/ResponsibilitiesQualities We ValueEmpathy:Understand our customers' needs and provide personalized solutions.Communication:Clear, concise, and friendly - your words matter.Resourcefulness:Think on your feet and find creative solutions.Team Player:Collaboration fuels our success.To thrive in this role, you'll need:Education: High school diploma or GED equivalent.Availability:Flexibility to work from 12:30 PM to 9:00 PM ET, Monday to Friday.Experience: At least 1 year of call center experience or equivalent experience in dealing with customers.Automotive Knowledge:On-the-job experience working with general automotive mechanics is a plus.Bonus Points:ASE certification, automotive expertise, tool familiarity, or a related trade school degree.Required CompetenciesTech Savvy:Intermediate use of PC and keyboard.Effective Communication: Strong verbal and written skills.Problem-Solving:Interpret customer issues, troubleshoot, and translate them into resolutions while maintaining a positive attitude.Empathetic Professionalism:Understand customer concerns while maintaining a professional demeanor.Quick Learner:Adapt and learn swiftly on the job.Multitasking Ninja:Thrive in a fast-paced office environment.Phone Etiquette:Answering calls is a primary function of the position.