General SummaryThe Sales Leader is an energetic, accountable, knowledgeable servant leader who has the proven ability to nurture relationships and promote sales growth. The Sales Leader works to develop their team members and provide leadership towards success in line with the bank's vision, mission, values, and standards of service. The Sales Leader is responsible for holding their team members accountable for delivering an exceptional customer experience, sales growth achievement, and sales office policies and procedures. The Sales Leader fosters the development of long-lasting profitable relationships throughout every customer interaction, contributing to the bank's Strategic Plan. The Sales Leader has the proven ability to deepen customer relationships with the bank. The Sales Leader is competent and knowledgeable as it relates to credit and loan policy. The Sales Leader is able to effectively identify, discuss, accept, approve, and process all consumer loan applications and renewals for Bank Independent customers. Essential Functions This position requires flexible hours, community engagement and networking, and occasional outside joint calls with other lines of business and Lenders.Customer Relationship Development
- Knowledge of principles and methods for showing, promoting, selling, and servicing products or services. This includes product demonstration and sales techniques.
- Leads consistent focus on delivering an exceptional customer experience to new and existing customers by demonstrating our Standards of Service.
- Actively listens for opportunities to cross-sell additional products and services to achieve and exceed Sales and Service goals.
- Resolves customer complaints regarding sales and service
- Partners with the Sales and Service Team, the Sales Office team, and the Sales Officers to achieve and exceed sales and service goals and objectives, and deposit and loan growth goals
Leads team to meet and exceed sales referral goals
- Establishes sales and service objectives by forecasting and developing sales and service goals
- Analyzes business results and creates action plans to achieve and exceed sales and service goals
Team Relationship Development
- Identifies the development needs of others; coaches, mentors, and helps others improve their
knowledge and skills
- Conducts one-on-one meetings with each team member to help create and execute his/her Individual Development Plan (IDP)
- Consults with Area Sales Leader, Team Member Care, and Human Resources with promotional
opportunities, transfer requests, hiring, performance correction notices, and termination decisionsfor assigned staff
- Conducts and schedules cross-training opportunities for team members
- Leads (as well as develops others to lead) team meetings to communicate policies and procedures; products and services; goals; and other essential information with assigned staff
- Creates an environment of open, honest, and forthright communication
- Responsible for implementing and acting on feedback gathered from team member surveys
Branch Operations
- Serves as a good steward of all controllable expenses that are entrusted
- Ensures adherence to policies and procedures
- Collaborates with the Head Teller, and Assistant Sales Manager (if applicable), to ensure all policies and procedures are being followed
- Supervises day-to-day operations of the Sales Office
- Reviews safe deposit box contracts and ensures accuracy of records
- Manages and supports account opening and maintenance
- Ensures the visual standards of the facility
- Assists in the training and development of new Sales Managers by working as a Field Coach
Lending and Supporting Sales Officers
- The Sales Leader may approve consumer loans, based on approval authority
- Competently and credibly communicates Bank Independent's capabilities to customers once opportunities are identified.
- Supports Sales Officers by accepting and processing new loan applications, and renewals, through the banks loan management systems; ensuring loan is advancing forward though stages on time; and, closing and booking loans
- Collaborates with the Sales Officer, Credit Admin, and Loan Processing/Operations to ensure loan deadlines are met
- Collects and uploads financials
- Participates in Credit Round Table and strategically assess the strengths and weaknesses of loan portfolio and manages portfolio to stay within the risk tolerance of the bank
- Resolves technical exceptions
- Partners with Sales Officers to achieve and exceed sales and service goals, and deposit and loan growth attainments
Compliance
- Ensures all regulatory requirements, bank policies and procedures are followed while servicing new and existing customer accounts
- Resolves deposit ticklers, safe deposit box ticklers (if applicable), and loan technical exceptions in a timely manner
- Adheres to all security requirements
- Completes all required training assignments in a timely manner
Working Conditions
- Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
- Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
Minimum Level of Preparation and Training
- Undergraduate degree or equivalent experience in the financial services industry or related field preferred
- Minimum of four years' experience as a Sales Manager or direct leadership in banking required
- BIU completion required for internal applicants
- Previous experience managing team members in a loan office preferred
- Teller and Relationship Banker experience preferred
Required Abilities, Knowledge, and Skills
- Proven success in coaching, mentoring, developing, and managing team members
- Exhibits thorough understanding of bank policies, procedures, and guidelines
- Demonstrated knowledge of the bank's products, services, and processes
- Accomplishes multiple objectives in a fast-paced environment
- Demonstrates a thorough understanding of bank specific software and other basic office equipment; willingness to embrace technology
- Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer's needs and wants
- Advanced consumer loan knowledge and basic commercial loan knowledge required
- Excellent communication, teamwork, and customer service skills
- Strong organizational, decision making, time management, and presentation skills
- Working knowledge of Microsoft Office Applications, such as, Word, Excel, Outlook, and TEAMS
Team Members are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.