Front Desk Agent
: Job Details :

Hourly Rate: $17.00Shifts: 1st, 2nd must be available to work weekends and holidays.Requirement: Valid Driver's LicenseAre you looking for a place where meaningful moments are made together?At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.Where great benefits lead to a life fulfilled.* Competitive Pay* Medical/Dental/Vision/401K opportunities* Travel discounts* Credit Union Membership* Tuition Reimbursement* Professional Counseling & Family Support* Growth and Development Opportunities* *Benefit Eligibility will vary by positionSite Specific Perks* Free on-site parking* Discounted shoes through Shoes for Crews twice per year* Company branded jackets, t-shirts, hats, and sunscreen provided for outdoor roles* Water t-shirts provided (Activities and Engineering)* Water bottles provided during shift* 40% discount from on-site Food & Beverage outlets* Discounted golf at local course when open* Way to Go Incentive - $5 per name mention deposited onto Wisely card* Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter* Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)* Birthday and holiday celebrations and team building outingsAs a Guest Services Agent , a typical day will include:* Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.* Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.* Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)* Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.* Answers telephone calls and routes calls to the proper department as applicable.* May be asked to assist with bellman and runner duties depending on facility or location.Guest Experience and Company Standards* Welcome and greet guests and anticipate and address their needs.* Interact with colleagues and guests professionally and promptly.* Contribute to team goals.* Always follow company policies and safety procedures.To Become a Guest Services Agent at HVC:* Valid driver's license required* Available to work various shifts, holidays, and both weekend days.* Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.* Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.* Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.* Specific job duties may differ by property, size of team, or facility.Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.