Job Location : Fort Wayne,IN, USA
Order Support Specialist
Location: Fort Wayne, IN
Level: Hourly (Pay Class 3)
Division / Department: Sales and Business Development / Order Support
Reporting to position: Order Support Supervisor
Travel: None
About the Role:
The Order Support Specialist will be responsible for order placement, shipment tracking, and responding to a variety of inquiries related to order support. This individual must possess excellent communication skills, attention to detail with a focus on accuracy, and a positive, service-oriented attitude.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Data Entry, Call Center, Order Clerk
Responsibilities include:
* Participate in phone support rotation receiving member and vendor calls
* Answer hardware store calls regarding merchandise orders and shipments
* Respond appropriately with a positive demeanor to member objections and questions
* Provide information and instruction to members to assist with proper resolution to inquiries
* Assist the Order Support team when call volumes are high
* Research questions regarding various orders to resolve issues and questions
* Submit transfer orders between warehouses
* Escalate calls to various second-tier support as needed
* Monitor assigned reports for errors
* Log calls for knowledge base and historical research
* Develop and maintain productive working relationships with team members
Education and Experience:
* Customer service and/or call center experience preferred
* Experience with personal computers and desktop software tools
* Ability to accurately interpret information as well as demonstrate problem-solving and analytical thinking skills
* Experience with Google Docs and Sheets
* Experience with Internet communications
* Experience with training/mentoring/coaching/helping others understand a process (customer service)
* Ability to communicate clearly
* Problem-solving experience
Benefits available to you:
* Full insurance benefits package including Medical, Dental, & Vision
* Paid time off to foster work/life balance
* Profit sharing
* Bonus Pay opportunities
* Retirement funding opportunities
* Education reimbursement
* Health club reimbursement
* Career advancement opportunities
About Do it Best:
We're the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams