General Manager
: Job Details :

Benefits:Medical BenefitsBonus based on performanceCompetitive salaryEmployee discountsOpportunity for advancementPaid time offProfit sharingTraining & developmentWellness resourcesPause Wellness Studio, West Des Moines, IA // Full Time, Base Salary + Bonus, BenefitsPause West Des Moines is a modern recovery brand built to restore the human condition. Using cutting-edge technologies and age-old healing principles, Pause offers a place to relax, recharge, renew, and ultimately resume life in a clearer, happier, and healthier state of mind. Pause offers a wide array of science-backed wellness modalities such as flotation therapy, infrared sauna therapy, cold plunge, cryotherapy, LED light therapy, compression therapy, and IV vitamin infusion (drip) therapy – all designed to optimize rest and recovery, reduce stress, increase immunity, and promote self-care. Pause is redefining the spa industry and providing a space that is needed more than ever.We are seeking an experienced and dynamic General Manager to lead our Team and spearhead our mission to share our enthusiasm for experiential wellness and recovery practices with others, create a work environment where our team can thrive, and leverage sound principles and practices to build a sustainable business. The General Manager will oversee all aspects of the studio's operations, including staff management, client relations, service excellence, and sales and marketing activities. This role requires a leader with a passion for wellness and a commitment to creating outstanding experiences for our clients.KEY RESPONSIBILITIESLeadership and Team ManagementRecruit, train, and supervise studio staffFoster a positive and collaborative work environment, ensuring staff motivation and performanceSet and monitor key metrics including monthly sales, revenue, and retention of clients.Conduct regular reviews and provide ongoing coaching and developmentOperational ManagementOversee daily operations of the studio, ensuring the facility is pristine and service delivery is smooth and efficientImplement and enforce studio policies, procedures, and standards to maintain high-quality serviceManage scheduling, inventory, and procurement of studio products and equipmentClient RelationsEnsure exceptional customer service and effectively handle client inquiries, feedback, and complaintsDevelop and implement strategies to enhance client satisfaction and retentionCreate and manage promotional campaigns and loyalty programs to attract and retain clientsMarketing and Business DevelopmentCollaborate with the marketing team to develop and execute promotional activities and marketing strategiesBuild and maintain synergistic relationships with local businesses, wellness professionals, and community organizationsIdentify and pursue opportunities for business growth and expansionQUALIFICATIONSBachelor's degree in Business Management, Hospitality, Wellness or equivalent work experience in similar fieldsProven experience as a General Manager or similar leadership role in the wellness, hospitality, or service industryExceptional organizational and problem-solving abilities.Passion for wellness and commitment to delivering outstanding client experiences#J-18808-Ljbffr