Help Desk Manager
: Job Details :

Come be a part of something big! Smart Minds, Cool Jobs and Awesome Rewards! Fueled by innovation, talent and ambition, the Air Force Civilian Service (AFCS) is seeking civilian professionals prepared to deploy war-winning capabilities for the United States Air Force.

The Air Force Civilian Service (AFCS) is looking for a Full-Time Information Technology (IT) Specialist (Customer Support) (GS-2210-13) to work as a Help Desk Manager at Headquarters Air Force (HAF), Directorate of Manpower, Personnel, and Services (A1), Digital Transformation Activity (DTA), Joint Base (JB) San Antonio – Randolph, Universal City, Texas.

Salary range: $104,887 – 136,357 based on experience.

This position has the authority to set Advance In-Hire Rates for Cyber Workforce Positions.

Up to 20% telework is possible. Remote work is NOT authorized.

This position can close at any time. Apply Now!

In this role, you will provides customer support for the Air Force Directorate of Manpower, Personnel, and Services (AF/A1) and A1 Digital Transformation Activity (DTA) mission partners and customers using the military and civilian personnel data systems and their unique applications. The incumbent serves as the manager for an Information Technology (IT) helpdesk. This includes oversight, direction, and control of helpdesk activities on a day-to-day basis as well as planning future helpdesk activities. The incumbent interfaces with all users of Air Force Human Resources (HR) applications within the AF/A1 portfolio in support of 1.7 million Total Force Airmen, retirees, and family members. Oversees the helpdesk to provide technical guidance, instructions, and assistance with complex problems associated with Human Resources Information Technology (HRIT) systems to a small to medium sized team. Develops procedures and system level processes that will provide IT services to HRIT clients. This also includes the oversight and direction of helpdesk personnel to provide problem resolution services to HRIT users. Serves as a senior technical advisor to management. Participates as a key member and advisor on special committees and special projects designed to study methods to enhance the use of information technology throughout the A1 community. Establishes, develops, and maintains effective working relationships, with mission partners and the cyber community of interest to include, but not limited to, Federal agencies, Department of Defense (DoD) agencies, Headquarters Air Force (HAF), Secretary of the Air Force (SAF), AF/A1, Chief Information Officer (CIO A6), Air Force Space Command (AFSPC), 24th AF and all its subordinate organizations, Air Force Personnel Center (AFPC), Air Education & Training Command (AETC), Air Force Materiel Center (AFMC) Air Force Life Cycle Management Center (AFLCMC, Program Management Office), the local communications squadron, vendors, and other organizations as required.

Qualifications/Requirements:

• Must be a U.S. Citizen.• Must be able to obtain and maintain a Secret clearance.• Mastery knowledge of, and experience in, HRIT customer support techniques needed to support both unique and daily repetitive problems, as well as with automated database production and network connectivity issues; the HRIT automated Help Desk software system and the helpdesk environment, and the relationship between HRIT and software/hardware vendors.• Mastery knowledge of computer Automatic Data Processing (ADP) security procedures, principal program languages and hardware configuration techniques to be able to recommend and provide for development of new methods or procedures that will aid in complex problem resolution associated with the efficient use of the division's computing resources.• Ability to gather facts and use effective analytical and evaluative methods to assess information, plan the sequence of actions necessary to make sound decisions and solve complex problems, provide support that minimizes interruptions in service to customers, and maintain liaison with industry and other activities to provide awareness of state-of-the-art technology.• Cyberspace Qualification is a condition of employment. This position includes Cyberspace work as a paramount duty requirement. Per Department of Defense Manual (DoDM) 8140.03, para 4.2.a.(2)., requires foundational qualification requirements within 9 months of assignment to a cyberspace work role and resident qualification requirements within 12 months of assignment to a cyberspace work role. A waiver of these requirements may be granted per DoDM 8140.03. Failure to achieve and maintain the proper Cyberspace Qualification may result in removal from this position.

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, college transcripts, and other supporting documents) will be used to determine your eligibility, and qualifications.

Click the apply button to complete an application and upload resume (PDF or Word Doc) and/or additional documents (Transcripts, certifications, Vet Docs (DD214), SF-50).

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AFCS is Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age. #LI-BK1