Client Support Specialist, Employee Health & Benefits
: Job Details :

Client Support Specialist, Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Client Support Specialist within our Employee Health & Benefits team here at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

A Client Support Specialist within the Employee Health & Benefits team is an integral team member who supports the Account Management and Sale teams with high quality work product to ensure client needs and expectations are met. The Client Support Specialist can expect on the job training, mentorship, career pathing and general support from both management and team members.

Your day-to-day responsibilities include the following:

* Coordinating and completing the marketing process for new and renewal group business, including compiling census data, benefit plans, rates, experience, soliciting quotes, monitoring bid requests, corresponding with carriers, and preparing complex cost sheets according to the marketing process and workflow guidelines outlined in the Resource Guide.

* Supporting preparation of client communication materials used in Strategic Planning, Renewal and/or Quarterly Claim Reviews, Open Enrollment meetings, Stewardship, Capabilities or Finalist presentations, and any other client facing interactions during the year.

* Providing strong customer service to clients, including directing or responding to client telephone calls and emails.

* Clearly demonstrating compliance with all processes, procedures, workflows and documented standards to deliver accurate materials in a timely manner.

Our future colleague:

* At least a year or more of experience within the insurance industry, ideally in a brokerage or agency setting and focused on employee benefits

* Effective oral and written communication as well as relationship building skills are essential

* High level of proficiency with Microsoft Office products, including Word, Excel and PowerPoint

* Exceptional time management and organization skills

* Active insurance license obtained within 3 months of employment

This additional qualification is a plus, but not required to apply:

* Bachelor's Degree in Risk Management, Business Administration or other relevant program

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

* Generous time off, including personal and volunteering

* Tuition reimbursement and professional development opportunities

* Hybrid work

* Charitable contribution match programs

* Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

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The applicable base salary range for this role is $38,800 to $82,900. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

At MMA, your future is limitless. For more information about our company, please visit us at: #MMANE

The applicable base salary range for this role is $40,200 to $74,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.