Patient Support Manager
: Job Details :

Salary: $45,133.00 AnnuallyLocation : Richland County, SCJob Type: FTE - Full-TimeJob Number: STA00914PO24Agency: University of South CarolinaOpening Date: 11/21/2024Closing Date: 1/4/2025 11:59 PM EasternAgency Specific Application Procedures:: To apply, visit: Class Code:: AH10Position Number:: STA00914PO24Normal Work Schedule:: OtherPay Band: Band 5Opening Date: 11/20/2024EEO Statement: Equal Opportunity EmployerNormal Work Schedule (Other):: Standard working schedule: 8:00am - 5:00pmMust be willing to work a flexible schedule to meet the needs of the department.Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job ResponsibilitiesPatient Support Manager• Are you a details person who enjoys finding opportunities for process improvement?• Can you provide excellent customer service and follow-up?• Do you have strong administrative experience and the ability to learn new processes and systems quickly?The Patient Support Manager is responsible for the daily operations of Student Health front desk operations. This role involves managing staff, coordinating patient care, handling administrative tasks, and ensuring compliance with healthcare regulations. Responsibilities include scheduling, customer service, data entry, documentation, medical records management, referrals, and assisting with the specific needs of Student Health Services.Primary Duties:• Manage a healthcare administrative team• Oversee day-to-day operations of Patient Support Services including scheduling, patient flow and insurance verification.• Maintain and implement patient support policies and procedures including monitoring access and use of protected health information (PHI)Perks:• Benefits you will not find elsewhere! ( paid tuition, state benefits, state retirement, and more!)• An engaging and collaborative on-campus environment• Opportunities for professional development.Minimum and Additional Requirements Requires a bachelor's degree and 3 or more years of experience, which may be substituted by an equivalent combination of certification, training, education, and/or experience. Preferred Qualifications Bachelor's degree and 5 years related experience in health information management, healthcare administration, business management, public administration or administrative services. Experience working in a fast-paced health care environment. Willing to maintain a flexible work schedule as needed and adjust positively to the rapid changes in healthcare. Experience working within a college healthcare setting. Member of AHIMA or certification in a medical office administrator program. Additional Comments Familiarity with medical terminology and healthcare. Excellent communication and interpersonal abilities. Proficiency in electronic health records (EHR) systems and office software. Ability to work in a fast-paced environment. Strong knowledge of medical office procedures, including dissemination of Medical health records, billing, coding, insurance. Excellent organizational and time management skills. Strong leadership and communication skills. Ability to work independently and as part of a team. May require occasional evening or weekend hours. EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations. Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.